CubeSmart Self Storage — Local services in Town of Babylon

This place is horrible! They raise your rates constantly & if you are late with payment they charge you an astronomical fee. Also, not willing to work with you at all if you fall behind on payments. I called several times for an entire week, left numerous messages for a person named Shai. I also called his voice mail & left messages to which he never responded to my calls. I had spoken with Janelle & left a message for Shai with my concerns. She said she would forward a message. Called me back 5 minutes later & asked me if I could come down & unlock my unit so they wouldn’t have to cut the locks on Saturday. When I told her this is a time sensitive issue, she said Shai would call me back in 24-48 hours. Meanwhile this was on a Thursday & she said we had plenty of time (locks to be cut this Saturday) PS Shai never called. This is a customer service job, you are supposed to help the customers & be kind, compassionate & helpful. This is not my experience at all. People work hard for their things & u fortunately sometimes you have no other choice but to put them in storage. They are so quick to sell the contents of your unit & have no compassion whatsoever. Very poorly run. I would not recommend this place to anyone. If I could rate zero stars I would. In this day & age where people are barely holding themselves afloat, they should be more understanding that things in life happen due to unfortunate circumstances. I will be accelerating this also to Chanel 12 news & corporate & the BBB. If you aren’t willing to help, you a shouldn’t be working in a customer service job....

I discovered CubeSmart Self Storage through a Google search for "storage comparison websites." CubeSmart is a clean, indoor, climate controlled (lessens damage/odors/mold from tempurature changes) storage facility with reasonable prices, a clean bathroom & one month of free storage. A "no brainer!" They were one of the closest facilities to me & also one of the least expensive ones overall, esp for indoor, climate controlled storage. Fred, one of the managers & the new hire Chris, both in the Deer Park, NY location, were/are both funny & amazing customer service reps! As a former, successful retail manager for over a decade, I know about customer service & these guys delivered it with seemingly natural care & personality! They gave me a useful, informed & entertaining tour of the facility & made good suggestions for my rental needs. I have access to the facility from 6 AM until 10 PM, which is great! My moving assistants noticed "the clean, nice smelling, temp controlled facility with a clean bathroom" before I could ask them thier opinions of it! Honestly, moving isn't fun, but CubeSmart made it easier with good customer service, reasonable prices, a nice facility & a updated app for payments, questions & general account maintenance. The service & facility speaks for itself. I highly recommend using CubeSmart...

I’ve been with this storage company for almost 2 years and I have never felt so disrespected in my life. I went to pay a bill the day before the new late charges hit my account and I was given a index finger while other customers were inside the lobby. My daughter and disabled brother was waiting for me in the car as I waited at the door. After shaking the door and being watched like a hoodlum or civilian I went back to my car. Patiently waiting for another few minutes-I got contact with the associate Kelly and I still was not allowed inside. I waited about 2 more minutes to see what was going on. There were others inside but I have been inside this storage with others so I didn’t understand the rudeness. I eventually left because my daughter had to use the restroom-So I went home. Later that day I called to pay and got no answer as well. So, Today Juje 29th I go and what a different experience minus the late fee charge. I am not happy with but still what a difference welcome -Smile -and most customer service!. I am extremely thankful for Janelle and her kindness. Unfortunately I will be moving to a new storage due to this situation. Very disappointed on how I was treated. As far as the location-Not bad! No lights inside of big storages but overall ok! Just expensive after...