Best Buy — Local services in Town of Brookhaven

Buyer beware! I have purchased many items from this store in the past. Every customer should know about the extended warranty system; especially regarding repairs to the laptop computers and the inability of Geek Squad to repair items that they damaged! My laptop today is approximately 1 1/2 years old and I purchased a 3 year extended warranty. I came into Geek Squad after I had my laptop for less than a month for a USB drive being broken. It was in excellent condition when I gave it to them and it was returned with a dent on top. I made note to the rep, rep stated the USB drive works, ignored my statement. Later, less than a year my charging cord didn't work at all they sent it away and it was returned and it was not working. They stated it was, I requested a new charger and was told a new charger will be sent to my home (laptop is less than a year old), they gave me a charger cord from the back. I returned the USB drive, it didn't work again and my charger they gave me didn't work too. I never received the charger that was supposed to be sent to us. I purchased a universal charger, it charged intermittently and no new charger was sent to my home. I return to Geek Squad and was told they will have to send it out again. I get a call and was told the USB drive and the mother board was replaced and ready for pickup. On the side of the computer was a visible dent where they worked. We made note to them, and it was ignored and we were told, "it works!" I was told briefly about the extended warranty, that it may not be good because of the amount they spent on repairing my laptop computer. I was told, for my computer to be declared a lemon, and to be replaced; Best Buy had to fix the laptop 3times for the same part. They did not make note of the dent on paper either after they fixed it too! I come in for the last time, with 2 small cracks on my screen and I was told, you have to pay $XX.XX. Kentucky Geek Squad location tells me I have to pay, now $680 to repair it! I told them return it! The laptop returns, it is in extreme worse shape than I sent it in. Ok, it returned from Kentucky. Obviously, it was not wrapped properly. The corner was smashed, the side of the laptop screen has a gouched dent in the plastic (it appears to be flat indent, like from a screw driver end) and small bits of glass shattered on top of my screen and keyboard. The small cracks are much longer now. I, made note of it, unfortunately, the attitude is extremely poor. The rep was polite. The last intake at the Geek Squad made note of the first two damages. this, laptop has a 3 year contract that should have been covered. I had to purchase a backup computer because of the extensive time they had it! Unacceptable! ALL CUSTOMERS SHOULD BE NOTIFIED, TOLD AND IN WRITING LEGIBLE LARGE PRINT, REGARDING THEIR INABILITY TO COVER PRODUCT DEFECTS AND THEIR INABILITY TO REPAIR THEIR DAMAGE THAT THEY DID! I DON'T RECALL SEEING IT! CUSTOMERS SHOULD COME FIRST! WE ARE GREAT CUSTOMERS OF BEST BUY. I KNOW FOR A FACT, THAT OTHER CUSTOMERS HAD THIS ISSUE TOO!...

I hate to leave negative reviews, but my experience with Bestbuy South Setauket has been so bad it left me with no other option. I placed an order for multiple items and was eagerly awaiting their arrival. However, it's been six long weeks, and I've yet to receive my items. I understand that businesses can face challenges, but a lack of communication and resolution from their end has been frustrating. This experience has significantly tainted my perception of this location. I hope no one else has to face such delays without proper communication or recourse.

Schedule: Week 1 - The 3rd party installation company told me they could not pick up my items from BestBuy South Setauket because they were placed on hold. I go to the store, and they tell me it's a Best Buy Online Order to call them. Week 2 - Online team told me they fixed the program and we scheduled the order Week 3 - Same issue as week one Items on HOLD!!! Week 4 - Spent Calling Customer Support. After 5 open tickets, I realized they were not going to fix my issue Week 5 - Go back to the store. My only other option in my mind; they told me this happens all the time, and my best bet would be to tell me to call my credit card company and tell them I never got the items I paid for and to submit a fraud ticket

Jude Kuzmovich - After talking to three different managers, and reaching out to the bestbuy customer service deport 6 times opening up 5 Escalation Tickets waiting 6 weeks for them to tell me i need to wait more time for the system to update is just crazy to me. They refuse to give me my items or refund me.

09/23/2023 - Had to go into the store for the 3rd time. The manager on duty told me just to call the credit card company and report the charge as fraud, Since they charged me but never gave me my products. he said this might be the fastest solution to getting a refund.

I would not recommend the "best buy total tech" program I got this to have my TVs installed, but this was the sole reason I was having issues with my order. Walmart offer TV installation for $69.99 vs the 179.99...

I've lived a few miles from this, Best Buy in Setauket, Long Island for decades. Normally, it has been awesome. (Prices, staff, efficiency, etc.) But what I'm about to share really made me angry, which is hard to get me to do. Last year I bought a Galaxy A-71 5G. My friend, who was with me, ALSO bought what we thought was the same exact phone. (They were kinda pricey, so we both had to order them cause the color(s) we wanted weren't in stock. I just wanted a black one, and that should have been the first red flag -- no black ones in that particular store. My friend ordered a deep blue metallic color.) A few days later, I picked mine up, and she picked hers up from a different location.) Months go by by and we would talk to each other about how great our phones were. She also reminded me that one of the perks of our phones was that for the lifetime (or for at least the first couple years,) we could have our screen protectors changed as often as we needed to. She'd been needing to change hers frequently, which she did with no issues. Saving her $25 each time. So, for the very first timei needed a new peel-off screen saver -- our contract being exactly the same. She was with me --- this first time for me --- and I was told that the model number of her phone was different than mine and that no screen protectors were available for my phone, PERIOD. BUT HOW COULD THIS BE?? WE HAD THE EXACT, SAME PHONES!! NOT SO, we were told, and sure enuf, they were 2 different models. The good people at Best Buy went on to say that they no longer made the sc saver for my phone cause they stopped making my model phone. The screen saver simply wasn't available. At all, anywhere. They did apologize, but so what? I said " now what do I do?" And they said; "Try Amazon." So, my friend and I were duped. We didn't have the same model at all!! Common, Best Buy,...