Platinum Salon And Spa — Local services in Town of Brookhaven

I decided to try this place after a recommendation on Facebook. What a mistake that was. I showed her pics of exactly what I wanted and pics of what I already had as my haircut. All I needed was a trim and reshaping. She said she understood the cut, knew how to do it and cut short hair all the time. Then she proceeded to destroy my haircut and left me with the absolute WORST HAIRCUT OF MY ENTIRE LIFE. She cut all the length from the top, which was specifically supposed to be longer on purpose and left me with a severely short, blunt haircut that nothing can be done with. It’s a helmet of hair with no style, no texture. My curls don’t sit right, I can’t tuck anything behind my ears or push it forward cause she cut it so horribly. I went home and cried the entire day. She shattered my self confidence and destroyed my adorable hairdo. It’s so short that nothing will fix it, except shaving my head completely. I am devastated. Now all I can do is wear hats and scarves to hide this terrible haircut for the nexts 4-6months (so all of spring and summer)and wait for it to grow out. Sure she apologized, but that does nothing to fix the fact that I have to walk around looking like this until it grows out. Why couldn’t she just be honest and say she didn’t know how to cut short hair? I STRONGLY DO NOT recommend this place, particularly not...

This was probably my mistake all along… But I was in the area and I had some time. I needed a hair cut bad!!I had No apt. I was a walk in, And to my surprise they said they could take me in. A young lady said she’ll do it but can’t blow dry it. I was okay with that. She was very nice, professional and all. However, when I got home and did my hair I noticed my hair cut is completely off. Way too short and the layers don’t blended. One side is longer then the other, my face frame Angles are not even. Etc….My hair was long( it wasn’t cut for over a year) now is up just below my shoulder with Tiny itty bitty uneven layers….I wanted 2” off length with mid length layers… not what I got. Anyhow, the reason for this review is not to put the hair dresser down. I’m sure she will eventually become a wonderful hair dresser but she needs to be giving more training on hair cutting techniques. In addition, please warn new clients beforehand on the fact that you are placing them with a Jr hairstylist and have the client make that decision to get the service done. Because, the quality of work on my head right now is not worth $40….I’m sorry!!! I could have gone to lemon tree and got what I got for like $15🤷🏻‍♀️ And no it can’t really be fixed without going even shorter. Which I don’t want…....

Helllooo everyone! I just went to platinum salon early today for the first time! I made my appointment a little over a week ago and told the women on the phone that I needed a cut and dye badly I have naturally light brown hair and boxed dyed my hair jet black over 4 months ago. When I walked in I was very nervous, I never have good luck at hair salons it’s been so long since I’ve had a genuinely amazing refreshing hair cut. Andrea(the owner) is who was working on my hair and straight from bat said “this isn’t too bad we can do this” and immediately felt reassured that my hair was in the right hands. Everyone there made me feel so welcomed and comfortable. I told Andrea the shade I was leaning towards and gave her the right away to do whatever she wanted to my head just make it cute and needless to say... She did an AMAZING! Job!! I am in love with my new hair! I 100% recommend this...