uBreakiFix - Phone and Computer Repair — Local services in Town of Brookhaven

A few days ago, I went to replace my phone screen. I had it replaced screen here before. One employee couldn't find the information I'd left, but a second person, possibly the boss, found my records and told me the same price as before.

When I went to pick up my phone today, I immediately noticed that the screen had faded significantly, completely different from previous screens I'd had replaced here. When I raised this issue, the employee replied, "It's possible the Screen could have a defect, so I could order a new one and try that." When I asked him if he could replace it with the same screen as before, he said yes and it would be fixed the following Tuesday. About half an hour later, they called me back. Their explanation had changed: First, they wouldn't replace the screen, reneging on their previous statement. Second, they said the screen color change might be due to the phone's brightness. They even had me turn on the phone and adjust the brightness, but the color didn't change. (I don't think a professional repairer would make such a basic mistake. A professional should be able to tell at a glance whether it's a screen quality issue or a brightness adjustment issue.)

Third, they agreed that the screen color was different.  But this is their best screen; there's nothing better.

Fourth, he said something completely contradictory to the third: If I could pay more, they could give me a better screen. Since I didn't pay more, they had to give me this screen.

If you think I'm paying the same price as the previous screen replacement but getting a different color screen, you should have told me that when I first came in, instead of replacing it with a worse quality screen and then telling me the truth after the repair was complete.

Furthermore, when I received the phone, there was a crack in the back cover, and three marks from the disassembly tools. Because this phone requires opening the back cover to replace the screen, the disassembly left scratches, and after the repair, they didn't completely glue the back cover back on.

A truly good review (not a fake one) requires good technology and integrity. You can't go back on a promise you made half an hour ago. You can't contradict yourself by saying, "You claim this is the best screen, but then you say you can get a better screen if you pay more.”Professionals can see from the color, white, and black pictures below what the real difference is between the screen replaced this time and the previous...

Visited 4/30/21 to replace the cracked screen on my Pixel 4a 5G. (5/23/21 Update).

Repair was very quick and the staff was friendly. Didn't take more than a couple hours.

This is where the issues started.

The first screen they installed, a day later had a bright white line running from the top to the bottom of the LCD. From my past experience repairing phones, this usually means a defect in the part or a connector inside that wasn't seated properly.

I brought the screen in, they offered to replace it again at no charge. Great, works for me.

Now we are on the second screen. No white line, but I'm now noticing that the touch sensitivity is not accurate. It's missing taps and touches where there should be. I downloaded an app which records contact with the screen and I'm noticing significant gaps where where it register is my finger has lifted, even when it hasn't.

Not only that, but multi-touch is not functioning at all. I cannot zoom into images or documents with two fingers.

The staff at the location assured me that they only use OEM parts, but I can't see how that is the case when I have two screens now that are either defective or don't work as expected.

I'd like to give them one more shot with a replacement screen. if I continue to have issues, I will need my money back as the component is not functioning as intended.

They replaced my screen a 3rd time and this one didn't have any touch issues, but it doesn't appear that the screen is seating properly on the frame. the proximity sensor is misaligned and I'm pushing buttons with my ear when I take calls. Not only that, but I'm now trying to change a broken screen protector and the entire screen is...

My buds had audio quality and microphone-related issues, Samsung buds 2 pro to be exact. They're less than a year old so since it's under warranty figured I visit the local ubreakifix during spring break. Upon dropping them off I was told replacement parts had to be ordered. I was in a rush to head back to grad school outside of state so I decided to take them back before they got repaired. A month went by where I returned and used the same ticket to have them fixed. I contacted Jose in advance before I returned to NY so he was given a heads up as requested by him. They were supposed to be repaired within a few days but took nearly a couple of weeks. Upon getting them back, they had sync-related issues and I was fearful I couldn't connect to them anymore. It seems when the buds were replaced it used two different parts so they weren't synchronized as one same pair. Jose told me to contact Samsung to send it there, but after finding out it would take a minimum 2-4 additional weeks to ship and receive I decided to troubleshoot the sync issue on my own. Thankfully this problem is common and I managed to get them to sync to my phone. My repaired buds2pro sound better both in terms of audio and microphone. I gave 4 stars instead of 5 because of the time it took to fix them but ultimately the job was successfully done. José also gives calls to update on the issue which was nice. Some of the employees don't seem to be on the same page in terms of communication but they are all well-intentioned and eager to help however they can which is nice. José himself told me he works on apple products more but despite being a Samsung user my issue managed to be fixed...