Express — Local services in Town of Cheektowaga

Shopped the location at the galleria mall in Cheektowaga. Poor experience. Followed around by the store associates and even the store manager. Felt racially charged. Everywhere I went in the store an associate bee lined to that clothesline/rack. It was so hard to ignore to the point I just called it out. The associate (another black woman) felt awkward but confirmed what I meant because we both knew why she was instructed to come over. It wasn’t her fault - I blame management (funny to note but important to mention - the store manager seemed to be of Indian descent) This happened a few times around the store. Very poor and uncomfortable shopping experience. I returned all my items to their respective racks and left. I won’t patronize a store - one that I often shop at - that makes me feel uncomfortable.

Unfortunately, this is common experience for POC while shopping by whites and by other POC - When the statistics actually show that it’s white women who do the lions share of shoplifting. Anyways, express needs to do better at this location with bias training and particularly for management. The white customers were left alone to do their shopping but I wasn’t. If you are going to do this, at least do it to every customer so that it isn’t so blatant and in your face as it was here....

Very nice, shopping with my teenage daughter for her. Nicely curated collections, clean and well organized. They have beautiful items that are geared towards someone younger than myself but I did see quite a bit I would definitely consider. Great price point for the quality of the items and my daughter found what she came for and quite a bit more. They're costume jewelry items were really nice, quite extensive, looked expensive and were actually really reasonably priced. The clearance section was a pleasant surprise being well organized and cared for, not a jumble sale of items that looked used and just tossed on a rack. The salespeople were helpful but not pushy which is sooooooo important to me. Great store, highly recommend!!!...

I placed an order for 8 items $325 needed to return/ exchange 3 I went to return. It was past 30 days by approximately few days Would not let me print a label contacted them through live chat. A representative was supposed to contact me never did reached out again. Talk to a representative and they basically told me as well that they are not willing to help me. I can’t believe this company for three days past would not Exchange or store credit terrible customer service I will not be shopping with any express stores or associated stores my money $325 can be spent at...