Burdick Mazda — Local services in Town of Cicero

I was very excited about purchasing a vehicle I was following for some time on Burdick Mazda's website. On Monday I finally had a chance to test drive the 2024 Mazda CX-5, that had less than 2100 miles on it. Julien was the sales manager that started working with me. After he let me and my wife take the car out for a test drive, we sat down to discuss options. This is where things started to go strangely. We explained what we were looking for and he asked if we could come back a different day. This was the first time I ever had a Sales Person at a dealership asked us to walk out the door. He inferred that the manager that would get us the best deal was off and he wanted to work with him. He would contact us with the information provided by his manager. My wife and I said fine, and drove home.

The next day, came and went with no response. I did not want to seem to eager, so I waited until Wednesday and texted Julien. Finally, 3 hours after I reached out, Julien responded via text. At least we were now talking numbers and negotiating a deal. I wanted to come back in on that Wednesday, but Julien, once again preferred I come back in on Thursday. At around 4pm he text me he would talk with his Appraisal Manager right now. That was the last time he text me. Now I am frustrated even more. I just wanted to buy a car.

Thursday came and still no response. Completely Ghosted!!! I text Julien twice and even called and left a voicemail. Nothing, complete silence.

Finally, Friday comes and I call the dealership and explain my disappointment regarding the situation and looking to possibly speak to a different Sales Person. The person who answered did offer to transfer me to Julien, which I said ok, but she came back stating he was working, but could not be located. I was fine with that and asked to speak to a manager. The customer rep transferred me to a manager, which I was driving at the time, so I never got his name. I explained the situation and he was very accommodating. He was willing to work with me. I explained would prefer to call back once I was at home, about 20 minutes later and he agreed. I called my wife to let her know. As I was speaking to my wife, I received another call from that manager. I took the call. The manager informed me the car had been sold earlier that day. The first thing that came to mind was BAIT & SWITCH. I was extremely devastated and disappointed. The deal would have been done days earlier, if I wasn't left out to dry.

This is why car dealers get such a bad reputation. Needless to say, I don't feel comfortable dealing with Burdick in any way. My wife teaches business in a local high school and she is ready to tell all her students the story of what happens when you don't take care of your...

I recently leased a new Mazda and luckily I had the pleasure of having Dakota assigned to me from Ceasar P. I was excited about getting into a new car but not looking forward to the possibility of dealing with snake-like self serving salesmen. Well, I didn’t find that there. Every single interaction I had with the staff was pleasant and they truly seemed happy to be there doing their job. The culture was relaxing and the employees were all smiling, so I think Mazda must treat their own right. That is nice.

Anyway I was not to sure if I would be leaving the same day with the car upon my first visit and I only wanted to test drive cars, until I found the car I truly wanted. That was my intention, Dakota knew that from the beginning and he made me feel welcomed the entire time knowing I was not buying a car that day, he said he “was just happy to help.” That’s great customer service. He really spent a lot of time with me trying to help me figure out what kind of car I was going to get eventually with number crunching and he did his best to answer questions I had about a different car brand out of his expertise. So he really just kept the friendly persona the whole way through. Which was a little surprising because everybody knows if you’re not buying that same day most salesmen treat you different suddenly almost like you’re a bother and a nuisance. Not Dakota, he just wanted to help me.

Once I decided I was going to buy a car I wanted to make sure I would be seeing Dakota for that purchase because he was beyond excellent with the customer service. Both Dakota and the online salesmen, Ceasar. So a few days later I reached out and wanted to give Dakota the green light on getting me in a car and the day of he made sure to answer 100 questions from me. I like to know my cars if I’m driving them for a long time. He helped me understand the buttons in the car, the tech, the Mazda app, the number crunching we did, he happily recounted the cash I gave him a few times upon my request. I never caught a single eye roll, sigh or huff from him, just smiles and pleasant friendly top of the line attitude. I wouldn’t say he jumped through hoops to help me but I’d like to believe I’m just like anyone else who wants to know exactly what they’re working with and he did just that and he extended help beyond the close of the sale. Any questions I have he said I could reach out. Come on, that’s a gem of a guy! Mazda is blessed to have someone like him on their floor talking to customers. Thanks again Mazda team!!

Enjoy my upside new...

Bumping up to four stars. Made another appointment for an inspection. It took quite a while, but they said they did a 99 point inspection, so maybe that's why. The service people at the desk were helpful and answered my questions. Seemed like they were genuinely trying to answer my questions. I had some technical questions, and simple answers were attempted but I knew the initial answers were just to placate me. I pressed further, and they found the actual answers. Below is the original review.

Why not 5 stars? Time before this appointment we brought our Mazda in for an oil change and to look at the brakes. Mentioned a rubbing issue/ not smooth stopping. They gave back an answer that didn’t provide any explanation of our concern. Ok, so the last visit was in need of an inspection so we told them about the last time we brought our vehicle in and brought up again the issue with the brakes. Was charged for inspecting the brakes and finally they mostly explained the issue and it wasn’t really a concern any longer- however, we needed a service representative to decipher what the mechanic said in the video they provided. Before we left and while they still had the vehicle in the service department I mentioned an issue with the lane tracking not recognizing the lane even with newly painted lines. The service representative said it may need a software update and she would tell the mechanic this. We waited a while again, then saw our vehicle on the lot. After giving some time to see if they would come to us, we proceeded to the counter to find our previous representative was gone and someone else was there. He said he was working on our paperwork and was almost done. Once he was ready I asked about the software update/ lane tracking issue. He told us they didn’t have time to get to that now.

Prior to these two service appointments I stopped in to see what deal we could get if we traded in our 2 year old vehicle, purchased new with no cosmetic issues or mechanical problems AND with minimal mileage- for a larger vehicle. I was told they only give the low end of its market value I believe the salesman said good condition. Bare in mind that this was our salesman who sold this same vehicle! This vehicle has no loans / liens either! I think we’re done with driver’s village Mazda dealership and service department. From being told they don’t have time for warranty work to outright screwing you over on a trade in, it’s not worth our time to get any...