Calvin's Furniture — Local services in Town of Clarence

I have purchased all of my furniture from Calvin's for years and years. When our leather sofa, which we bought there 12 years ago, needed replacing, of course I went back. I always check the "bargain basement, just in case to not waste money. We found a nice looking sofa and chair set, and purchased it. When we were setting up a delivery date. I was told that they had sold the set to someone else, but they would order a new set for me. When it was delivered, the first person to sit on it heard a loud crack. Over the course of the next few months, the frame continued to degrade to the point that it was unusable. When I called to inquire about a warranty, I was told that although they had ordered it new, it was from the basement so no warranty. They would send a repair man out for $200. I declined and removed the fabric from the back to see what was what. This furniture was so cheap it was crazy. I would have expected this from a very low end furniture place, but even on sale this was not cheap. The inside was nothing but staples and particle board.No glue, no screws, no hardwood. I replaced a good portion of the frame with hardwood, and it is now "fixed," but I cant say for how long. I cannot tell you how disappointed I am. I really expected better quality. Now I am looking for a new sofa, and plan to spend in excess of $2500, but I have lost faith in Calvins, and probably won't buy there again, especially after now reading other reviews. I hope this gets turned around, as I would like to buy from small local businesses.

UPDATE* December 2020 My daughter really wanted one of the Amish made dressers from Calvins. I bit my tongue and went in with her. I’m talking with Bob, I told him about my previous situation. He apologized and told me that they had a young lady working there fort a short time who had had several issues and customer complaints, and ended up giving me a discount equal to the price I paid for the old furniture for a new set, which should be...

Positive - furniture is good quality. Our salesman was helpful, not pushy, answered questions promptly and took time to research as needed. Negative - the WORST customer service I have encountered. Turnaround time given was 8-10 weeks. Week 11 rolls around and no furniture and no call. I called them twice (no return call after the first) to be told another 8 weeks. Factory was backed up due to Covid shutdowns which I could understand and had no issue with. I suggested with that long of a delay I would have expected someone from Calvins to reach out to me. I was advised "We are too busy to call our customers- if they want to know their furniture status they can call us". Week 16 they finally call and set up a delivery date. The morning of delivery I get a call that the delivery crew called in ( so happens to be a 65 degree day in November in Buffalo) and can set up delivery for ANOTHER week out. I advised them this was unacceptable as we have already moved old furniture out and would have no where to sit for a week basically making our prime living space unusable. The best they could do was another 5 days. No offer to deliver on the weekend even though I asked. I would NOT recommend Calvins Furniture. Once they have your money all customer service or...

We purchased sectional fabric sofa, leather reclining chair, and an accent chair with two pillows. I must admit I am soooooo in love with my furniture !!! We had to wait for more than 12 weeks for it to come and there were some other adventures to go with it but it was totally worth it and I will be back :) May be staff will not be happy, because I am a difficult customer but I am really happy !!! Super comfy products, beautifully made , my accent chair is like a piece of art - it’s made so perfect!! Sindy helped me to put fabrics together and make it look great. I kind of knew what I wanted but I was having a really hard time putting it all together and being sure it would all match. I went to multiple furniture stores but this one is really nice . Yes, other places ( not all ) might be cheaper, and some stores do deliver faster but really Calvin’s furniture is WORTH WAITING . I would give it 10 starts if furniture come faster, fabric would not be discounted after you were trying to pick it for like three hours lol, and if someone call me after I got my furniture and ask how I like it, I would be very impressed with customer service. Looking forward to get more furniture...