Carvel Ice Cream — Restaurant in Town of Clarkstown

Samie and Scott are awesome, and their ice-cream are delicious. The reason we gave 1 star is because they are overpriced on everything on their menu. Additionally, They need employees who welcome with a smile and are more friendlier with customers, making you feel welcomed.

Today, we were surprised to see how badly Samie behaved to one of their loyal customers. IT WAS WRONG BECAUSE YOU DON'T YELL AT YOUR CUSTOMERS WHEN THE ISSUE IS WRONG ON THE OWNERS END. If a shake or ice cream is not made properly to customer satisfaction, then you should gladly Remake it again for the customer or even train your employees well to follow the paper & make it correctly. That's call great customer service & customer satisfaction. Not Sure Why Asian Owners Behave The Way She Did To Their Wonderful Loyal Customer Whom We Know Too. We even tasted their shake & ice cream, and it was horribly made for them.

Additionally, we hope they lower their prices, to get more business in this bad times, or their business will slow down!!! Samie Should Also Apologize To Their Loyal Customer Whom They Yelled At Today That We Witnessed and Was Shocked.

AN ADVICE TO CARVEL, IMPROVE YOUR SENSE OF UNDERSTANDING AND DON'T TREAT CUSTOMERS BAD.

After seeing what we saw today evening, we lost respect for these owners and place. We highly WOULD NOT recommend this Carvel!!! Horrible...

I showed up to this carvel at 9:30 pm on a Saturday. When I arrived the “open” sign above the door was still on however doors were closed despite the on line time schedule stating the store closed at 10pm. There were 3 individuals in the store and one of them was directly in front of the door mopping. I knocked on the door assuming they may have locked the door accidentally, the young lady blatantly ignored my knock and even looked up by the 3rd knock and walked away. I was so disgusted with their customer service and the worst thing is she also was aware that I was with 2 children. I was so upset I knocked again hoping to catch the attention of an older women who may have been the manager; she too looked up and ignored my knock. I kept thinking, “I could have wanted to simply ask a question or may have been a customer earlier who thought I lost something and wanted to inquire” They had no idea why I was knocking and chose to ignore me.

I will be calling the headquarters to complain and will never step foot in that...

I came here like what two days ago or yesterday I forgot, but the person who served us with super rude when I when I was trying to pick a ice cream I want because I really didn’t know which one I wanted. She kept on like rushing me rushing me, and she was resting my other friends, and she was being so disrespectful like she was In a bad mood and she wasn’t treating us with respect and we came in here like so happy and everything because we just wanted a nice sweet treat and she was just being so rude to us I did not appreciate that and also my friend we left the shop so sad and mad. She just had a bad temper and it was not great at all. I’d really like it if you talk to the server, I don’t know her name, but I remember is the hairstyle she had and it was a ponytail and she had black hair. Thank you very much. happy...