Paw Pals — Local services in Town of Clarkstown

My puppy had been attending daycare/training since his was 12 weeks and we were looking for a place close to home. During intake, I was promised my dog would be given love, attention and exercise in accordance to their daily “activity schedule”. They have WebCams available for family to tune in and because my dog has been attending the same daycare and training center since he was 12 weeks old, I had his trainers, family and friends tune in for their opinion.

My dog had “passed” the evaluation, but the manager had explained his recall was poor when he was playing with dogs which was a given being that he is a puppy. During the three days he attended, I was disappointed as I watched him be separated frequently and given excessive “break” times. On the third day, he got picked up at 8:30, and did not arrive on the play floor until 11:45. He had been put back in the crate for 12 pm nap time, and then out from 2 until 2:15 before being put back in the crate. I received a call about his play style and him getting very excited during play, showing his teeth. I was told there was absolutely no aggression and that it was not a problem, they would just be monitoring. I continued to watch and noticed he was excessively being kept in the crate away from all of the dogs. I had reached out to inquire about this as I was not paying for my dog to be put in a crate for 75% of the day and I was wondering if this was a good fit. This was when I was told I should not be sending my dog to daycare. We, including his trainers, were shocked. The following day I received a call from the manager, Dillon, so he can explain what prompted this decision and I can explain my frustration. He explained that my dog was “overstimulated” and gets too excited around dogs, and is unable to notice when he needs a break. Pertaining to my dog, I have several videos of him on the side laying with two or three dogs, letting himself have a break unlike I had been told, as well as seeing dogs with the EXACT same play style, never being separated despite antogonizing other dogs. I have screenshots of video clips from their own webcams of what was seen by us:

staff members consistently on their phones staff members showing minimal attention, a random pet once in a while staff members having their backs to the dogs staff members randomly tuning in and paying attention, and separating an innocent dog not aggravating the situation staff getting angry after a dog would messily drink water, as they had to mop it, and they would remove the water (sent message about this and they stopped removing water) absolutely no activity schedule besides play inside or outside five minutes of one on one time, where staff barely had any interaction with the dog not even a toy on the play floors, as they show in their social media posts saw on my ring camera my dog being dropped off and being taken out of the trunk without a leash, being held by the collar as he jumped out (I live on a main route)

When on the phone with Dillon, he gave me some “behind the scene” information, Stating he had only been with the company for a month and a half and was in the process of trying to get the staff trained as he understood not all of them knew how to handle dogs properly. He had clearly understood that staff would improperly separate and exclude certain dogs rather than the aggravators. I will say Dillon had been very helpful and honest throughout this process. He seems to know what he is doing, But made a Point to let me know he was working on finding an afternoon manager who can handle the business as well as he did in the morning. Unfortunately, They do not have enough staff to properly handle the amount of dogs they get in. Most of the time there was only one staff on the floor with several dogs. If you are seeking a daycare and have a high energy dog or puppy, and are looking for your dog to be given the love and attention you would give if you were with them, I suggest finding another establishment as they are not staffed or...

My husband and I do not have children. We have three dogs and to say they are spoiled, is an understatement. They’ve never been left alone over night and Any time we go away, my mom (who lives close by comes to stay with them). When friends offered us a long weekend at their beach house after being Quarantined for four months on a weekend that didn’t work with my moms schedule, we didn’t know what we were going to do. We needed the break, but the dogs have been used to us being around 24/7 now more than ever and they get nervous around new people. Paw Pals and Emily to the rescue!! I felt immediately reassured when Emily came to the house to meet the pups and get he run down of their routine. She totally got all three of them, their personalities and their nervousness. We were able to go away with little hesitation. ALL reluctance of leaving them was completely washed away after she updated us on her first visit. We receive a detailed description of her visit with them and the most adorable pictures of them playing AND cuddling with her!! I think pet photography should be a side gig for her ;) The pups loved her and it was so nice to know they were well taken care of. Thank you Paw Pals! We’re so relieved to have the freedom to go away when we need a break and the piece of mind to know our babies are not only safe and sound, but also...

I cannot say enough good things about Paw Pals!! I recommend them to anyone that is looking for a daycare or other services. We leave Leo for daycare and have been doing so for the last few months at least once a week. Leo loves these lovely ladies and his pals there. He’s well taken care of and gets not only dog attention but people attention constantly. There is ALWAYS someone watching him and keeping him busy. They also work on obedience training with him so we don’t have to worry about our training being lost while he’s at daycare. Also, they follow your special instructions for pick up and drop instructions so well and even feed Leo at drop off in case we can’t make it home on time. They keep their space extremely clean for the dogs, have webcams so you can check in on your pup and they do provide training treats to the dogs which are really great quality as well. Their prices are reasonable and actually cheaper than some other places. I haven’t tried any of their other services yet as I haven’t needed them, but based on the quality of service they provide for daycare I wouldn’t expect any less for their other services. My husband and I love...