Target — Local services in Town of Clifton Park

A really disappointing experience I had at this target yesterday at 9:44 PM. After I finished shopping, I scanned my Target Circle account like I always do and went to pay with my personal credit card — not my Target RedCard, even though it’s linked to my Circle account. The cashier told me I had to pay with the RedCard and couldn’t choose another payment method. That’s never happened before. I’ve always been able to choose how I want to pay, so I asked for clarification.

Another employee, Tammy, came over to help — and things went downhill fast. Instead of helping, she questioned why I was even using my Circle account if I was shopping for someone else. Then she said, “If you ask other people, they’ll tell you not to use your Circle if you’re shopping for someone else.” That comment was out of line and completely unnecessary. It’s my account, and it’s none of her business who I’m shopping for.

More than that, her tone and attitude were really unprofessional. She was rude, dismissive, and clearly didn’t want to help. When I tried to explain my side, she brushed me off and made me feel like I was the problem for just asking a basic question. Her body language and tone were condescending, and she seemed more interested in shutting me down than helping fix anything. It felt humiliating.

I’ve been a loyal Target shopper for years and have always had great experiences — until now. I’ve never been treated so poorly by a staff member, and it was honestly upsetting. Another employee even tried to calm things down and politely told me to have a good night, but Tammy just stared me down with a nasty look as I left.

This kind of behavior is not okay, especially from someone dealing with customers. I hope this is addressed seriously because no one should be treated like that in your store.

I really hope this doesn’t happen to...

Target's new return policy has proven quite challenging, especially when dealing with returns lacking a receipt. The $100 limit tied to your ID appears rather inflexible, and it appears Target may lack an effective tracking system. In a specific incident, my husband encountered an issue where his ID showed an exceeded amount for a mere $20 return. Fortunately, Manager Ryan was exceptional in resolving this issue.

However, during this visit, I faced an extended wait at the front of the return section, with staff seemingly unavailable. To my disappointment, a different manager, Rebecca, emerged from the back while chewing on food. This was concerning, as it raised questions about sanitary handling of merchandise. Regrettably, Rebecca did not provide the same level of assistance as Ryan did during our last encounter. She explained the return procedure but did not attempt to explore potential solutions, leaving me feeling frustrated.

It's imperative for Target to recognize and appreciate managers like Ryan, who consistently go above and beyond to assist customers. Simultaneously, there's a need to train other managers, like Rebecca, to be more proactive in aiding customers, including making necessary phone calls.

Considering all these factors, I believe customers might want to explore alternative shopping destinations. Target should prioritize enhancing its management and the return process to make procedures like this easier. This not only benefits customers but also ensures that they can swiftly reinvest their money back into the store, ultimately enhancing the overall...

*Edit to my previous 5 star review. * I no longer look forward to my trips to Target. The customer service over all has gone down the drain. Staff are generally unprofessional and unknowledgable. The store is usually a mess with items not where they belong. Drive up has become a nightmare. More often than not, the fridges are full so you can't order, orders are wrong or missing items. Items are marked out of stock, on 2 occasions I walked in and found said out of stock items within minutes of receiving out of stock notification. Twice in the last week I have had missing items. So I now have to park, go in and deal with lousy customer service and then shop for the item myself, defeating the purpose of drive up. Today I will have to go back, a 20 minute drive for an item missing. Nobody answers the phone and when they do its a teenager who 1, doesn't care and 2 has no clue. This location is by far the worse I've shopped and I will go out of my way to shop other locations when possible. To say I am no longer a loyal, happy customer is an understatement.

I have always been a loyal, happy customer of Target. I have recently used the drive up service and have been pleased. While I can't wait to get into the store to shop and browse again, it is nice to know that I can pick up items quickly without going in. My interactions with team members have been smooth and pleasant and usually within a minute or two of me parking they are out...