The Home Depot — Local services in Town of Dunkirk

I could wander the aisles of this store for days on end if they would let me. The variety of products in any Home Depot is as humongous as my curiosity. And while many customers would find the Home Depot environment overwhelming because of its size and the difficulty in finding the appropriate help when you need it but I find these things to be a challenge and something I need to conquer if I am to ever complete my project. My few experiences with employees on the floor were very helpful especially in helping me find certain things. I did notice however that most of these employees would take me to where a specific item is or should be located and basically move along. But when conducting searches of my own, I often find three or four different places that display both similar and the same as the item the salesperson took me to. And every once in a while, I will find something amongst these items that are even better than the original which are being displays in this place only. Therefore, most of the floor people that assist customers (on their own or because the customer asked them for help) would be of more use to the customer if they would just take the extra step and escort a customer to more than just one location. From a price standpoint, I would have to say Home Depot falls right in the middle. Like all stores, they have their high prices as well as their low prices. No surprise there. There's no doubt in my mind that if shopping for an item that you know should be something found in a Home Depot, then rest assured, you will find it. It is the other side of the coin that keeps me going back: the skill Home Depot has when it comes to supplying it's customers with things that you may not expect to find in a Home Depot. Or finding one of these unusual items at a price completely unbelievable. Lastly, my biggest star goes to whoever is in charge of supplying and maintaining the carts for those that have difficulty covering the entire site on our two legs. Stores such as Walmart could learn a thing or two from Home Depot in this particular area because I've yet to get into a car over there that it wasn't dead in 10 minutes. If I'm lucky to even get a cart at all! It certainly doesn't do my knee any better to see youngsters using the cards in Walmart, sitting on them as they play in the arcade area or just racing around the store and parking lot on them. Home Depot not only has enough carts to go around, they keep them charged and in decent running order.

As an update to my previous post my visit to Home Depot today was not nearly as pleasant as the last time first there was only two scooters at the one door and one of them was not even running I literally had to hunt down another scooter between the two entrances plugged into an outlet on the wall. All I needed was two wheels for a sliding gate and every product and a wheel aisle was misplaced on the wrong hook and it was no way of determining what one item cost compared to another item. Going to self check out, I found the item I did choose wasn't the item I was looking for price wise and had to make a second trip back to the aisle to find the correct one. I don't know what happened to Home Depot between my last visit and this is it, but I do know that the changes were not...

Every visit to this location is terrible. Yesterday (3/23/25), I waited at the paint counter for assistance while several employees ignored me. When I approached one, he pulled his hood up as if to avoid me, then removed it after passing by. I was shocked by the rudeness!

After about 10 minutes, a paint department employee finally arrived. I had the paint and color chips ready—I just needed it mixed. After struggling with the computer, he called over an older employee for help, but neither could figure it out. A third employee, possibly a manager, approached and began questioning the first about his break. They briefly argued in front of the growing line of customers before the manager told him to switch to a different computer, as the first one apparently wasn’t working.

The original employee scanned my items, then paused to say my chosen color wasn’t available for that paint type—despite my having purchased the same Behr combo before without issue. (I usually go to the Lakewood location where they actually know how to do their jobs) He asked if I had another color in mind, but I needed an exact match for my home. Frustrated, I went to Sherwin-Williams, where they quickly and efficiently color-matched my Behr paint.

This was the last straw. I will never return to the Dunkirk Home Depot for paint again. The staff is rude, incompetent, and have the organization and problem solving skills...

Usually, I have a great shopping experience at this Home Depot. I tried to replace my failed refrigerator. I was seeking stainless steel, 32.5" width, refrigerator/freezer with the freezer located in the bottom I found exactly what I wanted. It was not in stock at the time and the staff could not predict when it would become available I was disappointed, but was willing to purchase the store model on display. The store could not sell the display it was the property of the franchise.

I explained my refrigerator died. I had already lost the refrigerated food and was hoping to salvage the solidly frozen food in the freezer. It was my only refrigerator/freezer. I could not wait for the refrigerator to become available. I am elderly, a diabetic and need to eat a well balanced diet every 4-5 hours. I was paying a small fortune to eat out I could not bring home leftovers. There was no way to preserve the food.

I would have preferred the model not to be on display since it was not available. I would have preferred management to have contacted the franchise owner for special permission to sell the display model under these...