AT&T Store — Local services in Town of Dunkirk

Worst experience I have EVER had with a cell phone provider. DO NOT GO TO THIS LOCATION!!! They first told me I could definitely switch over my number from straight talk and that I couldn't get the color I wanted because it would take too long to come in...after settling for the color I didn't want for the Samsung 7 active they told me it should come in in a day. At most they said it would take three days... which was perfect because my straight talk plan expired in four days and in order to switch the number the phone plan still had to be on. The next day I'm waiting for a phone call and never get one. Day two still no call. Day three still no call so I decided to call them to see if my phone was in the store. They answered and said yes your phone just got here. I said okay perfect I will be there in two hours to get it. As I live about twenty minutes away from this location. I arrive and tell the associate that I'm here to get my phone instantly it's like the employees knew they had screwed up. The employee pretended to look for the phone...and then said well it looks like they put your phone in the "dropbox" and directed us over to a little box that they glued my phone into that they can't get out because it's a demo phone now and the box was filling up with water to show it was water proof. So they didn't call me I had to call them. They tell me it's there. I drive out of my way to get it and then get there and they have NO PHONE FOR ME??? so even after that they didn't say sorry once for the inconvenience and got rude with me even though it was their fault and I wasn't even being rude with them. I then asked when my phone would be in and they said probably tomorrow and that they would call me. The next day goes by with no call Friday comes with no call. At this point my straight talk phone is out of service and I am living with out a phone because of their mistake. Saturday comes and STILL NO ONE HAS CALLED ME. So again I call the store and ask if my phone has arrived and the associate said no its not here and it won't be here till Monday. At that point I asked to speak to a manager and he explained the manager won't be here till Monday either. I call back on Monday to speak with the manager and the employee states that he's busy right now and would call me back I said that's fine I'll wait. The employee says the manager will be a while and takes my name and number and promises me I will get a call back. I then asked the associate if my phone was there. And OF COURSE IT WASN'T!!!! AND I NEVER GOT A CALL BACK FROM THE MANAGER. I ended up driving to orchard park quaker crossing store and the woman had the phone and the color I wanted and was wonderful and gave me a wonderful experience. I explained to her what happened with this store and she has had many complaints about this location from other customers!!! Do not waste your time with this store. They clearly do not care about their customers and I will never ever go to this location again. AND I STILL HAVE NEVER GOTTEN A CALL ABOUT THE PHONE OR FROM THE MANAGER. Wouldn't even give the store one star but had to to...

My wife and I have been with At&t for about a decade. The staff at this particular location is great. Ashley is very good at finding which device fits you best and in your budget. We did, however, have a small issue with our recent trade-ins and for some reason customer service could not fix the problem. We were contacted by the district manager, Jeff Carpenter, who looked into this issue and helped us get it resolved in conjunction with another department within At&t. Otherwise, we have had a great experience with the company. I feel it's important to promote a business that stands for exceltional customer service and genuinely cares about the community in which they serve. This location specifically does that and I would recommend buying exclusively...

If there was a way to give 10 stars I would 100% do it!!!! The AT&T store in the Tops Plaza in Dunkirk is just amazing! Anita and Doug helped my mother and I out with updating her phone to a newer model and transferring all of the precious videos and photos she was afraid of losing. The entire process was smooth and stress-free. I really appreciated their patience and excellent customer service. The store is new and very modern, clean, well-organized, and had a great selection of products. I highly recommend this location to anyone looking who may be needing a new phone, wanting to switch to AT&T service or just browsing for options!!! Thanks again to the amazing duo of Anita and Doug for...