AT&T Store — Local services in Town of East Hampton

FRAUDELENT - This store is the worst ATT store I have ever been to and the only one in East Hampton. I have always had a feature, called NextUp which is an extra $6 monthly, you can upgrade in a year and 1/2 . When I went into the store today, I was told I wasn't signed up for it, a very very rude man working there, spoke down to me, said he couldn't help me and the person who botched my order, was no longer working there, and to basically leave the store, call Apple, he didn't care, buy a new phone, etc. I'm no longer on the plan, it was the employee's fault who sold me a defective iPhone. I had to exchange it and he didn't add the plan back on through carelessness. ATT found this out after being on the phone for an hour. So now stuck with this phone, for another year and 1/2, which is 2005. I have used this store for at least 10 years. They've always been pretty bad, except when I worked with the owner, maybe he sold the store. Reported. Fraudulent. This is a...

JP helped me beyond measure on 2 different transactions, oops forgot to pack some things for vacation. Both of the sales felt more relational than transactional. He got to know me, my needs, made suggestions and both products were perfect! Met my needs 100%. He was very knowledgeable and professional. He deserves a raise, and a promotion. Thanks JP! You were awesome!! If I’m ever on Long Island again, I’m going to surely forget something and I’m coming...

We live in East Hampton and get virtually no cellular coverage, despite a monthly ATT bill of $420 for four lines. I went to the store to buy a booster, which they did not have. I asked to remove the insurance fees on the lines, which they said they couldn’t do. They said to call 611, but I had just spent the morning on hold or being bounced around trying to get answers. Not sure what this store...