Blue Parrot — Restaurant in Town of East Hampton

I am currently visiting out of state with my boyfriend to visit his family and hometown for the first time. I looked up this place as a good first time option to try a new place which he has never been to. We walked in and the place is very nice, energetic, and welcoming. One of the hostess's at the front , Abby was phenomenal, very kind, honest, funny and helpful with all our needs , she was great. We ordered fries and tacos to share between the two of us, after getting our food we looked at the portion size of the Tacos in the car. They were smaller than we thought we'd be getting, too small to share between us. I have been to other Mexican spots in other states with various portion sizes for their tacos, this is the smallest I have seen them in my personal food experience. They aren't always the exact same at every spot nor are the prices for them.

We both said no big deal we can just return them back to this place, uneaten, untouched and get a refund and at least keep the fries. Little did I know that is when our experience at this place took a turn for the worst. We returned, Abby was at the stand. I explained the situation, she went to go get the manager. ( we actually briefly came into contact with the manager unbeknownst to us as we grabbed our to go food a few moments earlier, she seemed nice at first. )

This time around however she did not introduce her self to us as the manager once she walked up to the hostess area, there was a pause and staring to which I then just asked oh are you the manager? she says yes, I explained the situation respectfully, calmly, to the point and she went on a tangent of explaining taco food portions, tortilla sizes, and that all the other local spots do the same portion sizes, said there was nothing she could do, and that in all her 7 years she's never got a complaint like this before to which I tried to reassure her we aren't trying to complain towards the restaurant or to be difficult , but that we just didn't expect the portion sizes we got, she never asked us if we ate any of the food, while I was right there holding the to go bag in my hand that she saw me with earlier when we left. She made a statement saying that she can't be in my head to know what I am thinking in regards to me explaining the matter, basically making me feel like how dare I or how ridiculous it is of me to be coming back explaining this to get a refund or to belittle the situation. She was extremely passive aggressive and then touched my shoulder and hand while denying us the refund which made me uncomfortable being touched by a stranger l don't even know at all, you never just touch people without consent or assume it is okay, especially customers. She then proceeded to write on a set of matches for us to bring in next time to show to her to get a discount off of food there.

I went back to the car with my boyfriend and talked about the what just happened, then soon walked back to give another waiter the food back, refund or no, given what I had just experienced along side my partner, I felt uncomfortable, talked down to and disregarded in a matter of minutes. My boyfriend went back a third time without me to go return the discount matches offer she gave us since him and I, nor our family will be coming back to this place ever again after that. He came back to the car and said he spotted Abby again, talked to her about our manager encounter, Abby said that the manager tried to find us after we dropped the tacos off and stated she didn't know we didn't eat or touch the tacos to which He told her , you never asked and I didn't appreciate the way you spoke to my partner (me). She gave a half baked apology to him saying sorry but you guys didn't tell me we didn't eat the tacos trying to put some of the fault of what just happened on us still, while proceeding with the refund.

Abby is top notch! but the whole situation left us disgusted in how it was handled by the manager. All this over $23 tacos, all this for a...

We had a really bad experience on Saturday, 6/13/2020. We were shown by the staff at the Blue Parrot that their interests were more about quitting time on a Saturday night than their customers having a good experience. We had a group of 9. Four in our party are in the restaurant industry and apologized for coming in later in the evening, though there was time for the staff to cook and clean quickly with little additional effort. Look, we understood we couldn't eat on-site because of Covid and had no issue with that. What we did have issue with was: for takeout food, they tacked on an automatic 20% gratuity (which totaled $68.40) as if we were eating in ... but gave us: no napkins, no utensils, turned the lights out on us so we couldn't check that everyone got the right food or even count we had the right amount of items, labeled nothing and threw it together so haphazardly, lids were falling off and the food arrived askew. That made it difficult to choke down the $439 bill. If we were getting ambiance, music, attention from waitstaff, even water- I would have no qualms about the cost. Whereas we were handed two plastic bags and a kick in the pants. Posted operating hours signify operating from the start to the finish of those times- and sometimes, slightly past if you're providing food or drinks. If you're readily unwilling to provide that, perhaps don't be in the service industry. Potential customers... If you want to be disappointed in your restaurant experience for the cost of a small car payment, be sure to make Blue...

PICKUP ORDERS BEWARE - orders are automatically charged 20% gratuity without any forewarning (say goodbye $50!) At first I thought it was an innocent mistake with the Toast app since the line item on the receipt labeled “auto-gratuity”. So I went back to the front desk to ask for a refund, and the woman at the front said was the RUDEST restaurant staff I’ve ever met. I asked 2 questions in a friendly manner “can I get a refund, because we didn’t eat here?” to which she responded that the 20% is auto-added so then I followed up with “could you override it?” and it triggered a rant of increasing volume starting with that she couldn’t override it, that she put the 20% gratuity there because people here don’t tip for pickup orders, started yelling variations of “do you not want to show gratuity to the people who cooked your food?” And so on. She said that “something” says that pickup orders $250+ are subject to 20% tip, but I assure you it’s not the Toast menu. What a disappointing way to...