Hernan Prada Hair — Local services in Town of Eastchester

I scheduled my appointment a month in advance. I was very explicit in describing exactly what it was that I wanted done. I wanted a gray bend to continue to grow my hair out to my natural color after not having any processes done on my hair for 11 months. The person that scheduled my appointment assured me that this could be done and she made it seem that she would be my stylist.

When I arrived, a very rude man, Luis, said hello and continued to go about his business, leaving me standing at the door alone for about 5 minutes. When he finally came to help me, I found out that he was doing my hair - news to me.

He sat me down in the chair and continued to be rude, asking, “ok, what is it that you want?” I told him and he said, “so color?” I’m sorry, but aren’t you the professional?! Why are you asking ME how to achieve what I want?! If I knew, I wouldn’t be here!!! Those are just my thoughts as it’s happening but I remain poised and reply, “Sure. Do whatever you need to do to get what I want. But I do not want to keep getting my hair processed. I want to grow my hair out to a natural color.” He looks confused and somewhat disgusted, to be honest. He takes my hair out of the ponytail and touches my hair as if it’s diseased. He then scoffs, “and a haircut.” with eyes wide and adds a sarcastic chuckle at the end.

Now I feel demeaned and down right embarrassed. I say, “look, if you can’t do what I want, then why am I here?” He shrugs. I say, “ok, then, I’m just going to go then”. He says, “ great. Go.” And leaves into the back.

Never in my life have I EVER felt this way in a salon! I’m livid, mortified and down right horrified. So I go to the front desk and it is explained to me that the woman who scheduled my appointment is just a receptionist. Cool that’s fine. But I query why she made it seem she was my stylist. They have no answers. I ask why it was made known to me that what I wanted could be done when after driving 40 mins to my appointment, I find out that it cannot be done. Again no one has an answer. I am told that a consultation should have been scheduled. I ask why it wasn’t. No answer to that either. No offer to make me feel more comfortable. Nothing. Just cold, demeaning responses from everyone in there.

I am full APPALLED at how I was treated here today and will NEVER recommend this...

I went to this salon on Friday and have waited a couple days to make sure I wasn't writing a review that was reactionary.

I have curly/wavy hair and went for a cut only. The stylist I had was very sweet and I'm sure just doing what she was trained to do but I have never disliked a haircut more. I can't remember the last time if felt this unattractive after getting my hair done.

I had very long hair which I was clear that I wanted to keep. I was also clear that I wanted to be able to wear my hair more consistently in it's natural texture and I just wanted simple cut to refresh my curls and tips on how to style. I was shown the amount that would be cut off - approx two inches. Significantly more than that is gone. Now I have about 500 layers. I have all of these angles in the front and the sides of my hair were thinned out at the top and there's a ton of volume at the bottom which is very unflattering to my face since I have a longer face. I had it blown out at the salon and then washed it to see what it looked like curly and then straighten it again - so far I haven't found a way to style this where it looks remotely flattering except putting it in a ponytail.

It seems like I said what I wanted and then I just got a cookie cutter haircut that again is completely unflattering to my face and now I have to wait months for it to grow out and I definitely can't wear it curly. My best friend told me I look like a Duggar sister. LOL.

If you would like to go here it is probably best to ask for the owner maybe that's a better route otherwise I don't think it's worth the money - unless you want to pay...

Run from this place the 1st time I had my hair done it came out great this 2nd time they had mixed up appointments they gave me a different girl and I kept telling her the hair color was wrong and it came out 10 shades darker and then my is size in my head kept burning for 10 days and now I've lost a lot of hair in those spots I have called them I'm team times email them asking them what the they put my hair. The manager told me that hernan prada will call me that was 8 weeks. They have not told me what was put in my hair what is causing this hair was all of a sudden there has been no response no help poor customer service and this should never happen and they charge a lot of money expect good service I'm getting my hair done for many many years and I've never once had a problem with any beautician or place. For an owner of a place not to respond what was put in my hair so I can see if I can undo the damage is not acceptable. If i cannot under their damage we will have to do legal action. By then not telling me what it was that caused this problem and I kept calling them life from the start. I do not appreciate the manager not responding either and they do not appreciate are lying that the honor was going to call me and I do not appreciate that she didn't even get back to me and what they put in my hair because they happened a clue what they screwed up on that is so unprofessional and unacceptable run from this place there are other places that do a...