T-Mobile Authorized Retailer — Local services in Town of Glenville

Unhelpful, impatient, and judgmental employees.

We walked in to get a new phone for my husband, and we were clear that we wanted a cheaper phone. One employee tried to persuade us to get the S24 for a "promotion". When we said we wanted a cheaper phone, the employee started whispering with his colleague about us ("you've got to be kidding, right?"). I could hear them whispering because I was seated right in front of their desk.

The second employee then walked behind my seat to where the S24s are located. He remarked very loudly that he would personally want to upgrade to the S24 and then said that HE wouldn't mind paying the monthly amount that was quoted to us. I was within earshot the whole time and felt disrespected by the almost sarcastic comment. It was clear that it was directed to us and for us to hear.

Although the first employee eventually quoted us a cheaper phone, he didn't tell us anything about the cheaper phone and seemed upset that we didn't consider the S24. We opted not to purchase from this business due to the overall unprofessional attitude.

I should also mention that we were the only customers in the store during the entire...

T-Mobile as a whole is amazing compared to the absurd competition. AT&T and Verizon treat their customers like garbage with misc charges and astronomical pricing. Sprint’s signal is way behind the curve. Cant even use the phone and data at the same time! T-Mobile is unlimited everything and their taxes and fees included pricing is super low and transparent. It’s awesome and couldn’t be happier as an actual T-Mobile customer. This store in particular is incredible. Staff is attentive and knowledgeable. Would...

They changed their store hours without posting the change. I waited 20minuets on the phone with corporate who ended up hanging up on me. One worker arrived and told everyone in line they opened later. Her coworker who was in her car in front of us the entire time got out of her car and walked past us into the store. She never opened her window to tell us they changed their hours! And her pants were undone. So unprofessional all around! No care for...