Hollister Co. — Local services in Town of Grand Chute

Only reason I went in was to use a $10 coupon and 20% coupon I had which I was told I could use together the last time I was in. Went back when the coupons were valid. Had a pair of shorts that were $29 and a pair of jeans that were $25. Got up to the register, 1st associate had no clue, called the manager. 20% coupon was only taking 10% off and the $10 off coupon I got two days ago was not valid. Then the shorts were ringing up at $25 and the manger marked them up to $29 right in front of me and told me that their system just got updated and they weren't sure why nothing was working. I am an assistant manager at a big box retailer and have been in retail for 15 years. My opinion would be to go people with basic cognitive problem solving skills and can do basic math. Worst customer service I've seen in a long time. I'll give my money to retailers that actually care about their customers... Avoid at...

My daughter love the clothing and store. We recently had to do a exchange and I found that a few of the employees behind the counter are very air headed. One guy took our stuff and then lost it when we tried to exchange, then we went and got new stuff, and we gave him the clothes to ring up, he AGAIN lost a pair of pants he was to ring up! He was to worried about what his friend that worked there was doing for the weekend. He then charged me for my exchanges and never reimbursed me the difference. When I had noticed, I asked him to fix it and he said he could not and all he could do is give me a gift card. Customer service here is a joke, and still waiting on a pair of pants that we had to...

I love hollister and all there clothes and it's fairly priced. That being said the customer service is a joke. I manage a store so I know first hand how important customer service is. The lady who led me to the fitting room was so rude and kept making disgusting faces me. The cashier forgot to give me the change so she called another girl over to open the register she stormed up there with an extremely rude expression and awful attitude. Then to top it off she hands me my change and I sat thank you with a smile and they both rolled their eyes at me and started talking to eachother...I will never go back there...