Green Island Collision — Local services in Town of Green Island

PLEASE, PLEASE do not go here or give these people your money!! The Absolute WORST experience.Long Story short, I had a damage to the front of the car, minimal damage to front of the car (Emblem and grill) and small damage to my bumper. They had my car for about 2 months. Throughout this whole process. Not one single phone call to update me on my car. I had an initial inspection done, then made an appointment with the shop. I believe they ordered the parts when I brought the car in instead of ordering them and making the appointment when the parts arrived so I could have at least had my car.I had to call every week to which I was told “end of the week”, and again “end of the week” and “we found additional parts that need to be ordered” . My insurance covered the rental for 30 days and eventually had to pay out of pocket. I finally got the truth through my insurance, not the auto body shop, that they were waiting on a part that was back ordered for the bumper. Mind you they were waiting for weeks for this and knew the part was on back order but never communicated this to me. I called the body shop for the part number and was told “Well, I already called within a 200-mile radius” to which again I asked for the part number. To their defense, VW did not have it, or anyone in upstate NY. Within one hour I was able to find a shop in New Jersey that had the part. On a Monday I woke up at 6AM drove 2 hours to jersey, paid out of pocket to which they eventually reimbursed me, then 2 hours back directly to the shop. I handed the front desk the part and let them know I am paying 400-500 a week in rental and can only give them to the end of the week and I will need my car whether it’s done it not. Because at this point, I have not had my car for 2 months. She said rudely says “well , we were only waiting on this”. I call Tuesday and the front desk says, “it will be done end of today”. Wednesday rolls around no phone call, then Thursday no phone call, then Friday morning I drop the rental off, head to the shop because I clearly communicated to them, I will be there Friday to take my car whether its done or not. I open the door, and they say “We didn’t call you”. I said “Yes, that is correct you didn’t call me. I’m here to pick up my car, you said on Tuesday it would be done end of day”. She goes in the back, comes back out, and says “ it will be 30 min, we found additional damage. And it still has to be calibrated”. I then ask her how long that takes which she replied “an hour and the guy would be back at 2.” I bring my car back at 2 to be calibrated. I say to the other woman at front desk “ Hey she said there’s additional damage, I already called the insurance company, is that going to be documented anywhere?” the front desk then says “oh there wasn’t additional damage, they just scratched the bumper when they were putting it back on” . So, you lied about damaging my vehicle no matter how small the scratch was. So, I told them to get that in writing. They don’t say anything to me when I sit down, then ask again, is that going to be emailed or printed. Which she rudely says , “Yea we printed a letter for you right here”. So, I wait an hour. And then office manager comes up to me with a VW emblem and says.. “We don’t have the right emblem with the right sensor, the dashboard lights will be on, but car still works, and the emblem will be here Tuesday.So let me get this straight. You have had my car for 2 MONTHS and still don’t have the right part!?!? I personally drove 2 HOURS to get you the part you could have told me about a month ago and you STILL can’t get the right parts and lie about scratching my car.Update: I actually got a phone call to let me know emblem was in. at least one ! There are 3 words to sum up this place and those are SLOW, RUDE and DISHONEST!! I only chose this place because it was the first spot open through my insurance and I don’t even trust the work they have done. I hope no one ever has to deal with these people or be left in the dark and deal with the...

Fires his employee two days after his father died and took ONE DAY TO GRIEVE. Claims he’d “rather keep the Mexicans” Took money from my fiancés check claiming it happened to everyone. His raise took a month just to be applied. This man doesn’t care about his employees he just enjoys using them. He won’t even give a letter for unemployment to be filed. I’m looking into who to speak to. Let’s see you keep screaming in his face and belittling him when our son was in the hospital. Because I’ve kept every single message. We tried to talk to Dave but he’s blows us off. So here we come to tells our facts. Claims he loves him as an employee but treats him like dirt. Everyone has received a Christmas bonus last year but my fiancé. The list goes on sadly. But ignoring his employees is my favorite. Also his front office worker the woman who works there doesn’t do her job, has been out right horrible towards my fiancé for asking basic rights and questions about his payments and checks. Extremely rude and unfriendly.

Update still refusing to answer us about a termination letter. It’s not very Shocking but more disappointing he can keep avoiding people “he cared...

I was in the area and i stopped by to schedule an appointment for an estimate,they were clearly very busy with alot going on. I walked into the office and this is when i thought i should just turn around and leave. The woman working at the desk was helping a couple and her answers to these people were in a snoty and rude tone it was obvious these people didnt know the process and asking all the typical questions.....however I against better judgement waited my turn and I told the woman i wanted an estimate on getting my outer rockers and cab corners done on my gmc truck(common rust point). She asked are they rusted? to which i replied yes thats why i am here to get a price on cutting out the old ones and installing new etc etc........she replied with we dont do rust!!! i am sorry are you not a body shop? needless to say they will not be getting my buisness and i would also offer that perhaps they get someone at the desk who actually knows something about the body...