Bath & Body Works — Local services in Town of Guilderland

I wish I received the great customer service everyone raves about. However all I received was a “manager” getting loud with me over something I couldn’t control. I put in an online pickup order that disappeared in their system, and after getting assistance to put in another pickup order, that one also disappeared even though I had proof by email of both orders, and both being paid for. I go into the store and was told, while being yelled at, that since I didn’t pick up my order I have to pay for the order again, which made no sense because I called beforehand and my order didn’t show up yet so I couldn’t have picked up anything at that time (they’re supposed to hold orders for 3 days and I put my second order in less than 24 hours ago) I was also told that customer care would’ve given me an e-gift card which makes no sense because they personally assisted me in making another order which should’ve went through. After the frustrating encounter I called customer care again and they sincerely apologized for my encounter in store, told me they shouldn’t have treated me in that manner, and issued me two e-gift cards for the trouble. I understand the woman in the head scarf claiming to be a manager was young, but the yelling was uncalled for especially when I’m a paying customer with visual proof of the transaction, she needs further training in customer service before being handed a higher title. She didn’t smile one time and seemed annoyed that she was asked to assist me, while I was being very positive and calm while her demeanor was the exact opposite. It’s a bad look for their store. The manager above her that assisted me afterwards was more positive and handled the situation with grace, while she sat there looking mad that she’s even working there. The store in Colonie had a more experienced staff which I’m...

It had been quite a while since I last visited Bath & Body Works. My main goal was to pick up the Gingham Glow body mist, but unfortunately, it wasn’t available. Instead, I tried the Strawberry Pound Cake body mist for the first time. The scent was so yummy that it almost made me feel hungry! Interestingly, its fragrance is quite similar to Suave’s Strawberry Delight body wash. However, one drawback is that the perfume leaves a red stain on white clothes, which was a bit disappointing. On the bright side, the staff were so friendly...

Staff is very rude I grabbed one of the aromatherapy lotions thats was on the sale display and I questioned the cashier because it was up $17. I said it was with the sale stuff she looked came back with an attitude said I was mistaken and the prices can be confusing and I should ask for help next time. I told her well with your attitude you can keep it and my daughter and I left. I wasn't greeted by anyone. How disgustingly rude!!! wont be back at this location anytime...