The Home Depot — Local services in Town of Hamburg

“Hurry up” Employee would not give me her name, spoke with a thick accent, and was having problems with the input on check out. I was patient as I told her what letters to enter to find the exemption, no problem I have patience. I wish the employee did as well. Enter the letters, enter exemption for first sale. 7 minute check out for 3 items. I was fine with that I support immigrants who work diligently! Enter second sale, give her my phone for the exemption of tax, and then tell her I have a coupon. “Hurry up” Now was I telling her to hurry up as we went through the letter for letter to enter the characters in the computer? No, I was patient. Now I am sure this individual suffers from anxiety, as we escalate the situation to a point where I try to convince her image is in customer service, as anxiety rises, she picks up the phone 3x to pretend to call someone. Thus wasting more time. As I am scrolling through my phone she complains about the line, well ole girl with the purple and red hair with the dreadlocks, it is your responsibility to keep the line flowing, if ya had not taken so long to input the information, we could have both been on our way. Now that you are flusters and fail to perform your job, we both become frustrated, I allow what is and do not receive my coupon, this was after she would not tell me her name so I may include it in this review. As she stood there phone in hand with an attitude and lack of haste, it seems to be my fault she was now forming a line.

Never got to use my coupon, never got her name. Just attitude with a passive aggressive voice.

5/10/25 Went in to get shed roof material, associate “put the little things on the counter” with attitude and sass… “They are down there” says customer with a bad back that don’t bend to well” “Do you want a bag?” “Thank you kindly” responds the sciatica suffering consumer. “That is why I said put them up there” Respond to ignorance with silence. She process to do her job, and then charges me for an extra roof panel. Thinking the total is off, I just want out of this woman’s world, the facial expressions and attitude made for a hostile purchasing experience. “Want your receipt” says the sales associate who lacks a sense of patience or compassion. “Put it in the bag!” She rolls her eyes and let’s go a gasp of air… get home check receipt and see she had rang me up for 6 panels as I bought 5.

Now I get yo waste gas and time to have to deal with the incompetence and attitude of an individual who clearly self loathes with a distain for others who cross her path.

Wasting my time and money is something I can...

The Home Depot is a household name in the world of home improvement and construction products and services. Founded in 1978 by Bernie Marcus and Arthur Blank, the company opened its first stores in Atlanta, Georgia, with the vision of creating a one-stop shopping experience for the DIY enthusiast and the professional contractor alike. The founders aimed to provide a vast selection of products at competitive prices with superior customer service. They also sought to foster an atmosphere where employees could feel empowered to make decisions, thereby improving the shopping experience for customers.

From these humble beginnings, The Home Depot has grown into one of the largest home improvement retailers in the world. As of my last update in April 2023, the company operates thousands of stores across the United States, Canada, and Mexico. Each store stocks up to 40,000 different kinds of building materials, home improvement supplies, and lawn and garden products. In addition to physical stores, The Home Depot also has a robust online presence, allowing customers to shop from the convenience of their homes.

The company's expansion was not just in terms of store count but also in the breadth of services offered. Today, The Home Depot provides a wide range of services, including free in-store workshops, professional contractor services, and a comprehensive online library of DIY projects and ideas.

The Home Depot's impact extends beyond just the retail landscape. The company is also known for its philanthropic efforts, particularly through The Home Depot Foundation, which focuses on improving the homes and lives of U.S. veterans, aiding communities in disaster recovery, and addressing the skilled labor gap in the market.

Innovation has been key to The Home Depot's growth. The company has invested significantly in technology to enhance the shopping experience, improve supply chain efficiency, and offer new and innovative products. This includes mobile apps, online project guides, and the use of big data and AI to predict market trends and customer needs.

The Home Depot's story is one of rapid growth, customer focus, innovation, and commitment to community and employee empowerment. This ethos has not only made it a go-to destination for home improvement enthusiasts but has also cemented its position as a key player in the...

Absolutely terrible service. We tried to order a dishwasher from this store with instillation. The earliest delivery date was 3 weeks out, but we didn't complain. The day before the delivery date we got the robot call that our delivery time would be between 7am and 11am and that we would get a call from the delivery team when they were a half hour away. But this call was to our secondary number, not what was listed as primary which was odd. I woke up at 6:30 am to make sure we'd hear the delivery people. No one Ever called or range the doorbell. Closer to 11 I finally went outside and saw they had hung the "sorry we missed you sign", Not even on the door! We called to Home depot and instead of getting an apology that the delivery team never called - despite up being told by the lady we purchase from and the robot call that they would - we got berated by their customer service that we must not have been paying attention. I cant stand with my nose pressed to the door for four hours, that's the whole point of the delivery call, and they did not ring the door bell as that bell goes to every single floor in the house and sets off the dog barking. We were then told by the customer service representative, word for word, "The delivery truck is currently turning around and we will call you once they are 30 minutes away" No one ever called or showed up again. We then called again the next day and we not apologized to for the delivery team not showing up, but told the next delivery date available would be weeks away. Absolutely ridiculous so we had to cancel the order. Just save yourself the trouble and go to Lowe's...