Firehouse Subs Mckinley — Restaurant in Town of Hamburg

UPDATE: 2.2.2024

Final visit. Ordered corned beef sub, dry, was going to put my own condiments on the sub when I got to my destination. The corned beef was extremely dry from numerous reheatings. But the disgusting part was the hunk of fat that rimmed the piece of corned beef. It was gross. The sub roll was the only decent part of it. Not Recommended at all! Ps: I feel slightly bad because they say part of the proceeds are donated to firemen's organizations. But business is business and your product has to be up to standards.

UPDATE: picked up a Chicken Chipotle medium, gluten free sub with thousand island dressing today.. did not order on line. Went into the store. Placed my order (extra cost for gluten roll), total for medium was $9.00 plus some change. It was tasty and still warm when I brought it home. However medium looked like small to me. The wait time went quickly and the staff was polite and friendly...besides the sizing of the medium sub roll, it was a good experience and I intend to return. Much better than my first visit a couple years back. I am starting to believe a customer should give an eatery at least 2 times, more like 3 if the prior visits were split for good and bad before writing it off.. Glad I went back.

WOW.... what a huge disappointment.. ordered a “make your own sub”, medium with chicken breast (don’t believe the breast description) on wheat (it was either dry or half toasted ). I will opt for toasted, give them the benefit of the doubt, they surethink need it, even though they didn’t ask if that is what I wanted. I didn’t see them make it and it was delivered as a take out where I waited. I got it home and the bag was soaked through with a miniscule amount of the vinegar and oil I ordered. I opened the sub and chicken breast that I ordered was chopped chicken that you would use in a salad and a ton and I mean a ton of iceberg lettuce. I ordered extra tomatoes and what I received was 4 thin slices and possibly 4 black olives slices and very few, again chopped peppers and cucumber (2 slices). I couldn’t pick it up. The chopped chicken and peppers wouldn’t stay in the bun. When the order taker said the price was 6.85. I said that is an inexpensive sub. She looked at me as if I caught her with her hand in the cookie jar. Must have known they cheaped out on the “make your own subs”. Subway has better subs or better yet patronize Wegman’s where you get your monies worth. Don’t waste your money or...

On 3/1/22 at about 2:50pm. We decided to go to firehouse subs 4405 Milestrip Rd. Blasdell, NY. A man was sweeping, and a lady behind the counter making sandwiches. He put the broom down and said may I take your order. I gave him my order. He said when it is ready we will call you. I looked over and it looked like he was making my food. I said to him " I want her to make my sandwiches. When he asked why? I told him that you were sweeping the floor and I didn't see you wash your hands. He took off his gloves and went in the back. I heard someone say "it's ok." I looked again and it looked like he was making my food again. So I asked. He said yes I washed my hands in the back. I said but I asked you not to make my sandwiches. Then this man came from out the back. He said" I am tired of people giving my employees a hard time..." The customer is not always right... I said I told him I didn't want him to make my sandwiches and he ignored my request, now I want my money back. It got worse. I slammed my receipt down on the counter. The man got more angry. I told him to look at the tape, he said I am the owner , I don't have to look at the tape. He told me I gave him a glare. He told me to get out and never come back. I told him don't worry I would not. Please don't waste your time...

Ordered online and paid with my credit card.When I got there to pick my order up my order wasn't on the take out rack.I asked the man( who said he was the boss) about my order.He said it was made and put on the rack for online orders someone else must of picked it up.I asked him to remake it or refund my money.He got Belligerent with me and said he's not remaking it or refunding my money this wasn't " His problem" to leave the premises.I was able to contact my credit card company in which they were never paid,corporate office was very Dissatisfied that one of there employees would treat a customer like this and assured he would be dealt with accordingly.The man who is supposed to be the boss is very unprofessional and has no customer service skills.I will pass the word around about this FireHouse Restaurant and the extremely rude treatment I received from this restaurant.You know the saying " The customer is always right".They should keep a better eye on the take out rack. They lost food,money which was never paid from my credit card company and a customer that's going to spread...