East Coast Hair Studio — Local services in Town of Hempstead

I booked an appointment via Instagram for 9 AM for a single process, glaze, and blowout, but when I arrived, the front desk insisted my appointment was at 1 PM with no explanation or apology. The receptionist acknowledged that she saw my Instagram messages confirming 9 AM, but all she did was state that I was put in the system for 1 PM. She didn’t admit it was a mistake—just kept repeating the same thing, which was incredibly frustrating.

This was my first time at the salon, and I was excited to try it after moving to the area. This happened two days before my birthday, and since I have a lot of greys, getting my hair done was incredibly important to me. I became overwhelmed and started crying, which is completely out of character for me, but I felt flustered and helpless.

While I was really upset, I do want to acknowledge that the stylist and the girl who washed my hair were doing their best to make the situation better. They seemed to genuinely care and were trying to help, but at that point, I was too flustered and emotionally overwhelmed to really appreciate their efforts.

The receptionist, however, did nothing to de-escalate the situation. She just kept repeating the same thing about my appointment being at 1 PM, with no sense of apology or acknowledgment that a mistake had been made.

Thankfully, they were able to squeeze me in, but unfortunately, the experience didn’t end well. Despite clearly stating that I wanted dark brown hair, my hair turned out black—exactly what I said I didn’t want. At that point, I was so upset that I skipped the blowout and just wanted to leave. If it weren’t for my upcoming birthday, I would have walked out the moment they messed up my appointment.

The receptionist should have handled the situation with more empathy and accountability. A little care and problem-solving would have gone a long way in making this a better experience.

Overall, I left feeling ignored, frustrated, and extremely...

I have been coming to East Coast Hair Studio for a few years and Alli has been blessing my curls with the most beautiful balayage. When it was time to start looking for someone for my bridal hair I asked Alli for advice and she recommended Ari, also at East Coast.

Girl - BOOK ARI NOW. This might sound insane, but one of the biggest stresses of planning my wedding was my bridal hair. I have really curly hair that I wanted to wear straight but I sweat like a beast and I did not want to look crazy as soon as the music started. During the consultation, Ari listened to all of my concerns and made some suggestions to ensure my hair looked good all night. I showed her my inspo pictures and she DE-LI-VERED! My hair turned out amazing and lasted throughout my wedding day and night. The amount of stress surrounding my bridal hair evaporated as soon as I looked in the mirror, allowing me to enjoy the rest of the day knowing my hair was perfect and my make-up was flawless. I cannot...

This Salon is a TOTAL VIBE! The atmosphere is so inviting and every stylist in there makes it their priority to make you feel like your walking into your best friends house to have the best girls day ever! And their talents are above and beyond! I see Emily and she is by far the most TALENTED, incredible stylist I have ever been to! She not only is the sweetest human alive but she won’t let you leave without feeling like a full blown supermodel by the time she’s done with your hair! If you go here you definitely need to see Her and all the stylists there! There is not a single stylist who is better or worse than the other! They are all phenomenally talented and so warm and inviting! Definitely a must go to salon! Can’t wait for my next...