The Staff at GEM are amazing I'm a VIP member, and I'm treated with respect by the team of committed individuals, who ensure all my needs are met!!!! I enjoy that they go above and beyond. The members of GEM I solute you for a job well done!!! I personally solute Felix, whom I miss so much. God bless you!! And there's Janira, who who made me laugh ensured I'd be excited about all my expectations!, Then there's my Jordan, who ensured I'd be satisfied with my request!!!!, "What can I say"about this gentleman Chev, he went above beyond and then some, to ensure I would never be displeased with the outcome of the services provided. Laurie, you are the best simply, because you took the time to understand my needs, wants as a customer and provided happiness. Last, but not least Shamara, this Young Lady here is incredible also a Jordan 2 who somehow manage to ensure I make a purchase, unintentionally I may say of some sort of item. Diane, my phone pal who honored my request. The inventory oh my Gosh yes I am sold out. Magnificent inventory, with very reasonable prices. As a customer 5 stars isn't enough to explain a team this outstanding, and remarkable!!!!! Everyone deserves all the stars 🌟 in the universe!!!! Thank you again for the magnificent job you do. GEM team you are family to me, thank you for the daily sacrifice you all make and have made and will make during...
Read moreI had never been to a pawn shop before coming to Gem and from my first visit, they have been extremely helpful, fair, and they explained the entire process to me. William and the entire staff are extremely kind and personable, always greeting me by name when I walk in the door. Gem is always my first and ONLY choice when I need to pawn or sell something. I know my stuff is safe and will be returned in the same condition it was dropped off at. Can't express enough how great they are and can't thank them enough for the fairness and honesty they have given when I needed to pawn or...
Read moreShady! They know people are in bad situations if they're pawning stuff and they take advantage. I brought in an unopened, brand new, Ridgid brand 5pc, 18V, Combo Kit that sells for $400. This woman had the nerve to say that once it leave the store, it's not considered new anymore! It's not a car! They're tools!!! She tried offering only $80! I understand it's a business, there to make money but theres a line. You can make money without taking advantage of people. There's a special place in hell for these kinds of peoe. They should be ashamed...
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