Nassau Furniture and Mattress — Local services in Town of Hempstead

In search for Kitchen Chairs I visited Nassau Furniture and Mattress Store on December 29, 2015 after visiting some of the other larger chain stores including Raymour & Flanigan(Garden City), Ashley Furniture (Carle Place), Bob's (Carle Place) and even Big Lots (Carle Place). I was most pleased with the selection of chairs at Nassau furniture and Ashley Furniture. Nassau Furniture and Mattress actually sells authentic Ashley Furniture items, just at a more reasonable price. The chairs that I selected were $121 at the actual Ashley Furniture Store in Carle Place; however, they were $86 at Nassau Furniture and Mattress in Hempstead (with the same manufacturer's warranty.) I AM EXTREMELY PLEASED WITH MY PURCHASE!!! The Chairs are solid wood with upholstered leather cushions. The cushions feel firm when you sit on them and the entire chair feels sturdy unlike the chairs at Raymour & Flanigan and Bob'.s I found the chairs and Raymour & Flanigan and Bob's to feel flimsy and hollow as soon as I sat on them and not as sturdy. The salesperson who assisted me at Nassau Furniture and Mattress was Alan. He was patient, pleasant and had a sense of humor which made him a pleasure to work with. As soon as my chairs arrived in the store I was contacted. They have a delivery option; however, I opted to pick the chairs up. Alan assembled the chairs for me, and loaded all of the chairs into my SUV. I offered him a tip, but he declined to accept. Overall, I had a 5 star experience. **Do not get discouraged by the location of the store or the metered parking. The staff are not dressed in suits and ties, but honestly they don't have to in order to be good sales people. The quality of the merchandise and the actual selling experience is what matters most. Again, I was extremely pleased! I was able to save $140 by shopping there so it was worth it and I will definitely shop there...

There are some good and not so good things I experienced with this furniture store. First, Allen the sales guy was very nice to my husband and I. They had a lot of nice choices and pretty good prices. Allen listened to what we were looking for and a price range and helped us pick out a beautiful bedroom set! Just what I wanted! Unfortunately, on the negative aspect, it took about a week before we heard anything from them about our delivery (I don't know if this is good or bad because I've never really dealt with delivery of furniture before. They spoke with my husband the evening before and said we'd be the first delivery at 7 am. The delivery guys didn't come until 8:15 am no one called to let us know they would be late or if there was a problem. I couldn't do a full check of our set because I was running late for work and when I came home, there were some scratches on the dresser. The delivery guys made a major mess in our bedroom and they left all the boxes on the side of our house. I called and spoke with Allen about the situation and he said he told us about them leaving the boxes on the side of the house.... which he didn't! He never apologized for the guys running late, all he was concerned about was getting a good review. Then to top everything off, our headboard separated from the bed and when my husband went to check why.... the holes for the screws didn't match up, it seemed as if the guy putting it together, lifted it to fit and it was never leveled. So we had to try and make it even so that it would tear/rip. So I started off happy but ended not so much, the delivery guys weren't too good MOSTLY the one putting the bed together and the non follow and lack of care when we followed up that was displayed was not good either. So, no I wouldn't use them again and I wouldn't recommend them to my...

Very unprofessional customer service. "Donna" the apparent operator of shipping/deliveries "apparently" called my cell during work. After work, I see the missed call, but because no one LEFT A MESSAGE I assumed that they would call back, if important. Since she did not receive a response from my first contact number (nor left a message) she says she contacted the second number that I gave and got a response from a gentleman (my brother). She told him that the delivery will be made on Monday (11/18/13). My brother tells me that he kept getting missed calls during work from various unrecognized numbers, and no one LEAVING MESSAGES. I also received a call from an unrecognized number that same day, and what I thought was a voicemail was actually just very loud music in the background (I'm assuming was the truck drivers') When the number called my brother again, he was able to answer and it was the truck driver saying he was out front of my house with the delivery (Thursday, 11/15/13) and that we would have to reschedule for another delivery. ANY company who conducts business regularly should ALWAYS leave messages, it's a SIMPLE FACT and pure, basic COMMON SENSE. Some kind of backwards, unprofessional protocol "Donna" is working with. She refused to admit fault and did not even offer the slightest apology, being a so called "professional in her position for 10+ years" This will be the 1ST AND LAST TIME I conduct business with this Hempstead location. By the way, the second star is for Christina who was very pleasant in helping me with...