A&M Discount Furniture and Mattress — Local services in Town of Hempstead

I went to this place this past week to order two beds. Angie was very helpful and patient when I was making my selections for one queen and full size bed. Upon placing my order and leaving, I received a call, but not describing the issue. I called repeatedly, but no one answered. Since I was in the neighborhood, I returned to the store and was informed that they didn't not have one of the beds I ordered. I sat down to select another one, the second sales rep was not as friendly. Additionally, while I was looking through one of the catalog books another sales rep just came over and asked to use it for another customer. It was very inconsiderate and unprofessional. After selecting another bed and changing the sales sheet I left after scheduling the delivery for today between 5pm and 7pm. It is now 7:30pm and no BEDS! I received no calls from the store, or delivery driver about being late. I had called the store at 4:55pm to make sure the delivery time window was still 5-7 and told it was. I then called at 6:30pm after still not hearing from the store or delivery team about my items and was told they would find out and call me right back. Like I said, it's after 7:30pm, the store closes at 8pm, and I haven't heard from the store or delivery driver. They clearly don't respect people's time, even to give a call to inform a customer that they are running late. I can't speak to the quality of the items I purchased because they still have not been delivered. I won't be shopping here again. $26 delivery charge for poor...

I purchased a sofa bed here. $ 1,200 and something. I wanted to pay cash all up front and the woman here convinced me to take out a card which would help raise my credit. Their thing is that after 6 months they start charging this ridiculously high interest if you haven't finished paying by the 6 month mark. So as i kept making payments the only thing i ended up paying was all interest. My balance was never going down and i called to cancel out the whole thing and make a payment in full in which i did and they still to tis day billing me for $30 dollars which is ridiculous after i paid everything but that one balance they left out to mention. On top of this nonsense the sofa broke on one side and it's less than a year old. No we didn't break it intentionally, why would i want to damage something paid so much for. It even had a rip on it which they stitched up when delivered because this was the cheapest they could go. Honestly you are better off buying furniture...

Wow!! Amazing customer service. They make you feel like part of the family when you come in to look for furniture. I explained and showed them the style that I wanted for my house and they were quick on their feet and showed me exactly what I had imagined. On top of that I needed a new mattress and OMG, their mattresses are sooo comfortable. Since getting their mattress I sleep soo much better and dont wake up all grumpy and tired like I use to. The only thing that was a problem was when COVID-19 hit it the delivery time was a bit longer but they still delivered the best customer service and reassurance that we all needed in this time of need and uncertainty. I recommend this place to all my friends and I hope that they become big enough so that they can spread their hospitality and great quality furniture with the rest of the country. Thank you...