Marshalls — Local services in Town of Henrietta

Im a huge Marshall's, Home goods and TJ max fan. Ive always used these stores for my pet supplies. They have the best toys, treats and accessories for dogs. The brands of treats they carry are mostly all natural with a large variety of flavors. And with an erray of digestive bones and chews. Ive been buying my pet products from these stores for over 10 years proudly. I work in the rescue community and it never fails how so many people dont know how to shop for their pets. Now ya know lol and now I will save you money and make your pets happy. Stop going to the petco and pet supplies etc. You will thank me for it. Promise! I write reviews to inform and educate people. In hopes that I have helped someone, like so many reviews I have read helped me. This Marshall's did carry the pet products that I love. However, I was not impressed with the home decor department. I went to do some serious decor shopping, unfortunately that didnt happen. Im in the middle of moving from Queens NY to Rochester. So I need everything! They didnt have any wall decor like most Marshall's. The furniture was all mid century modern. The Marshall's Im use to have no shortage of home decor and the furniture appeals to everyone. This Marshall's has a much bigger clothing department then most. They also have a big skincare & hair department. Overall who doesnt love Marshall's no matter what their set up is, there is always something there for everyone. This one just lacks in the decor department. So there are so many home decor stores to choose from around here. That Im sure I will be reviewing for your reading pleasures lol nevertheless I spent a little over $300 at Marshall's and Im content with all the items I purchased for...

My little brother and I came into this store around two nights ago to search for a unique food item that he had been craving that, for some reason, Marshall’s is one of the only place in the area that has it. Turns out they didn’t have it this time around, but I still decided to buy a food item myself. It was a pretty normal shopping experience until we got to checkout. Not one single employee looked like they wanted to be there or for us to be there and it made me extremely uncomfortable. When it was our turn to get up to the register, a woman in no professional attire at all checked us out and did not say a word. I asked her how she was and she did not want to seem to talk to me at all. That’s fine, I get it, people have bad days. Normally this alone wouldn’t get me to write a bad review, but then my little brother (who has autism and doesn’t always understand social settings and norms) took the receipt as it was coming out of the machine. When the cashier went to grab it, she noticed my little brother had already taken it and very rudely said, “Oh, you grabbed your receipt? Great job, good for you!” in a very mocking tone. If you work in customer service, your JOB is to set aside what’s going on in your life and provide customers with a positive and welcoming atmosphere. If you are unable to do so, please find a new profession. As I’ve said, not a single employee seemed like they wanted to be there. This store needs a complete staff turnaround. Until then, I will not be back...

5/24/24 6:15pm I waited in line for over 30 minuets and still didn’t get waited on. The line was wrapped around and you only had 2 registers opened. One employee was up there never opened another register and walked away. Another one was attempting to restock shelves and the third employee was just standing around by the register with a bullet proof vest on. Thats just what I saw up front, not sure if there were more but another register should’ve been opened, especially with how long the line was. The amount of sales you lost is more than I make in a week. I was going to spend a lot of money but decided to take my business elsewhere due to waiting in line for over 30 minutes and only 3 people got through the line. At this rate, I would’ve had to sleep there. Unfortunately the way that store is run, you lost my business along with the other...