Sierra — Local services in Town of Henrietta

Great store in the TJ Maxx family of brands. This one skews towards athletic/outdoors clothing (hence the name 😊) and had a great selection of discount clothes-leggings to sports bras to shorts and casual wear items. They have a large shoe section as well, and can have incredible deals - last time I went there were a pair of Irish Setter hiking/hunting boots for $50. Along with the clothes and shoes, there is a home goods section with pet items, home decor, beauty products and some light food items like granola bars and trail mixes. In the front there is also a camping/fishing/biking section that I always miss so if you need any of those type items make sure to go to the front of the store by the cash registers.

If you're in need some new workout clothes or shoes, I highly recommend checking...

The rating is mainly due to such horrific customer service. Was there to find some winter gear. We did an initial search that resulted in us not being able to locate what we were looking for as all the sizes were jumbled together. We looked around to see if we could catch the eye of the folks that were standing a few feet away from us. Though they could clearly see that we were trying to get their attention... we were left to our own device. So giving them the benefit of the doubt, we walked over to ask for help and explained what we were looking for. We were simply told to keep looking as they were on the racks.

So. We did exactly that and went through two racks while 3 of them continued to have their casual chat and catch up about their weekend.

Needless to say. We left...

I recently visited Sierra Trading Post and was impressed by their great selection and pricing on outdoor gear. Unfortunately, the experience was soured by a staff interaction that left a bad taste. I was about to purchase a $420 item as a gift for my brother when the cashier decided to use scissors to aggressively scratch off the sticker tag directly on the product—despite my polite request to be careful. She responded with clear attitude and unprofessionalism. While the scratches ended up being minimal, the lack of care and basic customer service was frustrating.

Buyer Beware: Some staff clearly lack the training or judgment to handle high-value items properly. If you’re buying something expensive, consider grabbing the tag yourself and avoid relying on...