Staples Print & Marketing Services — Local services in Town of Henrietta

I am recommending Staples in Henrietta, NY (SPECIFICALLY - not Staples in Greece, NY) for any last-minute print needs from now on. Robbie from the print department went above and beyond helping explain and clarify information that was given incorrectly to me over the phone. After driving around, emailing, and a few phone calls, Robbie truly saved the day. I appreciate her taking the time to ensure top notch quality as well, showing me a proof, cutting 500+ prints, etc. all while trying to get through a busy work day at the print shop. Exceeded expectations for a big-box store by far and the 5x7 flyers she helped Pawsitive Chance Rescue Team (PCRT) print look phenomenal! Thank you, Robbie, for turning a "meh" experience into a fantastic one. You go Robbie from Staples...

The staff were really friendly and greeted me quickly. I thought it was courteous of staples to print a couple extra copies of my order free of charge in case their was any issues with my order. I like that the associate reviews your order with you in case you have any problems. The only thing I would mention that could have been better is the print quality. I understand that I may have just received what I paid for; however, if that is the case, then the website was not clear. There were a couple of blue streaks in the margin on all my copies. I am sure the staples team would have been more than happy to let me know the reason or to resolve the issue by reprinting; however, I was in a time crunch and needed to take what I have. Overall, it was not...

This location went above and beyond for me. I had issues with the website for a week. I came into the store with the same issues and learned it was the server. I literally melted in fear I wouldn't be able to get my postcards printed in time. But I was saved by the associate with the fabulous glasses and colors for pride. They helped me with my remaking/recropping my postcards (per my approval of course) and had them expressed made in 1hour. I couldn't believe it. I am so grateful for the excellent service. Very attentive and assertive. Give them...