Haveli Indian Cuisine — Restaurant in Town of Henrietta

The service was disappointing, I believe it was mainly the fault of one staff member since, as we were leaving another took care of our bill and seemed very interactive and helpful.

We (a party of three) entered, stood for 2 minutes while an online order was being paid for. Once that was done the man left the counter and came back a few times before we finally asked how to be seated (seat yourselves or wait) which was about five minutes after standing there watching him seemingly avoid us.

Once seated he simply said 'three buffets?' so we said sure since we were all expecting to eat buffet anyway. Then he left, never asked for drinks. We assumed we just walk up and start getting food so one person staid behind to place drink orders when he came back.

After about ten minutes a basket of naan came, nearly hitting me in the face as he reached over me to put it on the table (not exaggerating, had I moved an inch he would've hit me in the face).

The whole event just seemed like our server was doing the minimum necessary. If one person asked for a drink, he'd leave so fast to go get a new one nobody else had a chance to say 'me too' so he ended up doubling back a few times.

Again, I think most of our issue was due to the server, we had a feeling he was not normally a server. Especially because once we brought the check up and said we wanted to split it between cash and a card he pointed at someone else and told her to help us, then left.

I may give this place another shot hoping not to get the same guy as a server but I have to say that comparatively it was expensive for the buffet. Around $2 more than I pay at the usual Indian buffet...

This was an extravagant experience tonight here is my rated review below:

Customer service/Table-side Etiquette: 5 - Very courteous. Our waitress asked what I like then suggested an entrée. Nice. Very welcoming when we sat down. They even brought an authentic appetizer over to our table which was delicious & unique. Smiles were on their face at all times.

Seating/Appearance: 5- Do not let the small outlook outside fool you, the seating is a perfect fitting for the space they have. The color is a warming tone easy on the eyes,so I can appreciate that. Decor at the table is also a nice set up.Very pleased.

Food: 5- I ordered lamb which was the second option (under the lamb&goat entrées) along with the garlic bread which came along with my meal. The bread was amazing! The appetizer they brought to our table was also amazing. They give you more than your stomach can bear for the price they charge.

Pricing: 5- Based on the quality of food including the sides and the amount in which they serve you. The lamb was extremely rich and seasoned nicely. Without overdoing anything. I can tell the sauce was an authentic preparation which went perfectly with my lamb. The rice is rich basmati rice which gives the meal a great finish.The amount of food (I eat a lot) will please your hungry streak + some they give an abundant amount.

Parking- 5: The parking lot is directly in front of their restaurant and has ample space. E.Henrietta Rd. wasn't busy so the hardest part may be turning in and out of the lot onto the main road.

I can't wait to return to try their buffet.

Hope this helped eating tourist or the local patron-...

I always hate to acquiesce with my friends to eat “Rochester Indian” so haven’t been to Haveli since COVID and beyond. But I declare this place the best of Rochester. Ok, I am vegan and my friends are vegetarian, but if you can’t make Indian vegetarian then….

The food was spiced pretty well and medium heat, although a little light on the chili, was tasty. Appetizer plates are extremely generous and for the most part better than average. Chutneys can be bought in any Asian market though.

Chana masala decent not the usual glob of cardboard flavor. Tofu chilies was surprisingly good although not a classic Indian flavor. Ginger soup lacked solids-not enough ginger or cauliflower.

This is the only Indian I would happily return to in Rochester. It doesn’t compare w Rajasthan or Delhi places, NJ OR Queens strongholds but I’ll be back for sure. OK, I returned to the lunch buffet. Admittedly it was at 2:30 when it is easy to understand that as business slows so does the buffet. But it was absolutely horrible. The rice was clumpy, pakora was doughy, dosa stuck the the paper underneath, bindi masala clearly having sat there for too long, all without a hint of spice or heat. Sambar was spicy and had some nice flavor but was watery like rasam. All pans nearly empty.

And the chutneys were an embarrassment- watery and the coconut was not even recognizable.

Was this a result of the decision to let the buffet die a slow death that day? Who knows I will take this to be a bad day. I understand the restaurant business is still suffering but I can’t accept a place jeopardizing it’s customer base with...