Stevens Point Goodwill Retail Store & Training Center — Local services in Town of Hull

RUDE RUDE RUDE! Our local Goodwill have gotten terrible for customer service and prices. But items are so taped up or damaged when put on the floor and nothing is marked down for stains, damage etc. There was sooo much tape on a container with a cover I had to remove tape to make sure it didn't have mold or stains in it (as I have found happened in the past AFTER I bought the item and they will NOT give money back no matter what the reason, even if it's their fault!). Person was having trouble scanning ticket because it came off when I opened to inspect it so I wouldn't be burned again! She made me feel SOOO bad she couldn't read ticket. I grabbed it and read it back her and it came up. Point is you don't make a customer feel so awful for your staff putting such ridiculous amounts of tape on a hand painted item! She is new to the store and not a positive change. Certainly doesn't want to make me go back anytime soon! Awful customer service and OUTRAGEOUS prices for free donated items! I will donate my items to St Vincent but my family and I have not given to Goodwill for some time because they...

When I went into the store today, I notified the sales associate that a dog was left outside in a car with all the windows rolled up. She said she would call her manager. I walked to aside with my cart, but could over hear them talking when the manager came out. She did not take the situation seriously at all. Stating “it’s not even hot outside, that’s just ridiculous.” Definitely won’t be coming back. Sad goodwill associates don’t get paid enough to care about the safety of animals apparently. A car on a 70 degree day within 5 minutes can reach 120 degrees inside. Educate yourself before you show ignorance towards someone being a Good Samaritan & speaking up. Hope both of you...

If you’re trying anything on you’ll be met with a fitting room attendant (or in my case multiple!) and they’ll do everything short of a cavity search to make sure you’re not stealing. Also! When they don’t allow you to take more than 6 items in… be VERY CLEAR that you still plan to buy the stuff they are holding or they will put it away while you are changing and argue with you about it. Poor customer service but selection and organization is exactly what you’d expect from a goodwill. Good store but if you plan to use fitting rooms go to the...