QDOBA Mexican Eats — Restaurant in Stevens Point

After passing the Free Wine signs for Weyawega, I accepted my instinctual, biological urges, stopping my hot car for a half hour of quality replenishment (and A/C). I was greeted by an out of order bathroom line 3 people deep. I would have deducted star, however, the signiage provided ample warning, and I opted to order my burrito first. This turned out to be a good decision—the bathroom line had disappeared by the time I had my food.

The kind man on the other side of the counter forgot my protein during the order, but this was forgivable too, as I also have had my own moments where I forget where I keep my sunglasses in my hot Dodge Caravan without A/C.

I was disturbed by the word choices by the patron in front of me, who requested a “butt load” of chips, adding that this was to refill his empty supply at home. Despite this PG-13 language, I cannot fault the employees as they handled this profanity with professionalism. I must assume that situations such as these are not covered in their mandatory employee training, however, the deescalation tactics used prevented a potential crisis. It appeared he received a bonus 5 chips or so, perhaps the price worth a safe and an almost family-friendly atmosphere.

As I dug through my wallet filled with 2008 Sacagawea Golden Dollars, buffalo nickels, and expired coupons, my attention was diverted to the patron behind me. As he requested guacamole, it became clear that there was an inample supply of this popular topping. To his satisfaction, the well groomed employee provided multiple scooping attempts to retrieve what eventually amounted to a three-quarters serving of this avocado-based spread. While some may argue whipping up another binful would have produced a superior product, the employee’s effort and results provided for a timely dining experience for all customers in the establishment, including the (likely divorced or legally separated) man barking orders into his Bluetooth headset while ignoring his (likely estranged) son.

I was thankful for another opportunity to operate the advanced soda dispensing mechanism after a frustrating experience at the Waupaca Arby’s last week. Today I was more aware of my flavoring options and concocted a less-foul mixture that even my son could stomach. Welp, back to the hot, steamy road in my Dodge Caravan. At least the sun is setting and the truly broiling days of summer have not yet arrived. And look at that, I found...

I hate writing poor reviews, and like to show empathy to restaurant staff when it's due. I'd worked in fast food for 15 years and 5 of those years as a GM. It's easily one of the most stressful and humbling work environments that no one quite understands unless you've done it.

I've never had as bad of service experience at a QDOBA as I'd had recently at this location. We'd arrived around 2:30pm and there was only 2 people ahead of us in line but, a screen full of drive thru orders. There was a staff of four, a GM and three crew persons at this time. It appeared as though two of the three crew persons were in training and hadn't a clue what was going on aside from the GM barking orders at them the whole time for the entire dining room to hear. The GM had their back turned to the dining room focusing on getting drive thru orders out and completely fell behind on the quality of dining service. It took approximately 25 minutes from the time we walked in the restaurant until we actually sat down with our food and the whole time waiting just felt awkward to the point that I felt we should maybe go elsewhere to eat. We'd finally gotten our burritos, a bag of chips with cheese, and two cups for water after the cashier exclaimed to us that they were going straight to bed when they got home." Walked over to the beverage fountain to fill our water and there was dried on soda overspray that was clearly multiple days old as if no one wipes down the machine. The condiment counter had food crumbs all over, tables weren't wiped down or sanitized, and the floor was pretty soiled as if it doesn't get swept or mopped. The food was lacking. The burritos were extremely bland and the only real flavor I'd gotten was from the over salted tortilla chips and four cheese dip.

Not at all impressed with this location and definitely won't be back for a while. They need more staff and adequate training. Maybe, like most places, there's a labor cap but, the customer service quality is taking a huge hit because of it. ...

Food is usually always good here and we drive from Marshfield to pick up food here as it's my boyfriend's favorite, but customer service was terrible this last Saturday. I stopped in around noon and while I was ordering the girl preparing our burrito bowls could not hear me thru my mask after practically having to yell to answer her I pulled my mask down briefly to answer as she asked what I wanted. Mind you theres a plastic barrier between them and myself already. An employee from the back who was wearing a winter cap came up front and screamed at me to put my mask back up or I needed to leave. When I asked her for her name she retreated to the back again. The employee helping me mentioned she was a manager and apologized to me. The staff assembling our other burrito had some trouble wrapping and had to remake it 3 times but I was patient as they seemed new. While I was waiting on this I witnessed the rude manager come back up front and assist with drive thru which entailed her scrayching her head under her winter cap and prepare food with no handwasing after or gloves worn. All the other staff seemed on point with wearing gloves and being very polite. They even apologized a second time before I left. Which is great,but they shouldn't have had to. It still bothers me that I asked for the name of the woman who yelled at me several times and no one wanted to give it to me. I've been never been asked to do something or leave a restaurant before my whole life. And because of this I'm not sure we will be giving them our business...