Best Buy — Local services in Town of Huntington

Last straw with Best Buy. It was a miserable experience and very upsetting. I went to them in a pinch for an item that I needed for work. I already swore Best Buy off a few times for horrible service, but always crawl back in a pinch. Anyways, the item ended up not working properly and being a piece of garbage. Naturally I wanted to return it, but I travel a lot for business so its tough for me to get into a store. I used the item ONCE before it stopped working. Brough it back 18 days later (3 days after their horrible 15 day return policy) and was flat out told there was nothing that I could do (essentially throwing $150 away).

There were two employees and both of them were alarmingly rude and unhelpful. I then asked for a manager and the first thing she says to me with a smug look is "we cant help you". She wasnt any help and even more disgustingly rude then the other employees.

At that point I was a little dumbfounded that they would be willing to lose a customer over $150 and 3 days after the return period. I asked for the managers name, and 3 times she mubled it. I asked her to please write it down because I couldnt hear her. She said "nope, write it down on your phone" and proceeded to walk away from a dissatisfied customer with no consultation or alternative solutions. All 3 of the employees were NOT wearing name tags either.

Called customer service three times and the first lady told me pretty much the same thing as the store. I requested to speak to a supervisor, she flat out said "No" over and over again. I hung up, called back and the second rep said she would transfer me to a manager and then hung up on me. Third times a charm, got to a supervisor, expressed my concerns and she was great. Although she didnt really offer an effective solution, she listened to my concerns, reviewed all possibilities and ultimately did her best to diffuse my miserable experience. Very friendly and polite (I need to give credit where it is due).

I understand and respect their return policy, however I dont agree that my only solution is to go through the manufacturer warranty for a garbage product that I dont even want, especially for only missing the return period by 3 days. Every other retailer that I shop at is AT LEAST 30 days (with a grace period) , no questions asked with GREAT customer service. I was also told that if I was "Elite" (spend $1,500+ /year) I could have had a 30 day return period. That should just be part of the customer experience in my opinion.

I am not that upset at the fact that I could not return my item (I get their policy and respect it) but I am very annoued at how it was handled. Needless to say, Best Buy lost a customer for life over $150, their horrible 15 day return policy and their unfriendly...

Best Buy is hands down one of the best electronics retailers out there, and my go-to destination for all my tech needs. This mega-store offers an impressive array of electronics, appliances, gadgets, and more, making it a one-stop-shop for tech enthusiasts like myself.

One of the standout features of Best Buy is its vast selection. Whether I'm in the market for the latest smartphones, cutting-edge laptops, state-of-the-art TVs, or even home appliances, I can always count on Best Buy to have a wide range of options to choose from. Their expertly curated collection features top brands and the latest models, ensuring that I always get the best value for my money.

The knowledgeable and friendly staff at Best Buy sets the store apart from the rest. Whenever I have questions about a product or need guidance, I can rely on their team to provide honest and accurate information. They are always ready to assist, ensuring that I make an informed decision that perfectly matches my needs and preferences.

Another aspect that I greatly appreciate about Best Buy is their price-matching policy. They consistently offer competitive prices, but if I do happen to find a lower price elsewhere, they match it without hesitation. This policy gives me peace of mind knowing that I'm getting the best deal possible.

Shopping at Best Buy is also a breeze, thanks to their user-friendly website and efficient in-store experience. The website is well-organized, making it easy to browse and compare products. Additionally, their online ordering and in-store pickup service is convenient, saving me time and effort.

Furthermore, the Geek Squad service offered by Best Buy is a game-changer. Whether it's setting up a new device or troubleshooting technical issues, their expert technicians are always ready to lend a helping hand, ensuring that I get the most out of my purchases.

In conclusion, Best Buy's extensive selection, knowledgeable staff, price-matching policy, and exceptional customer service make it my top choice for all things tech-related. From purchasing new electronics to seeking technical support, Best Buy consistently delivers a top-notch experience. Without a doubt, I highly recommend Best Buy to anyone looking for a reliable and trusted...

Stay away from Assistant Store Manager named Erik. Extremely rude, a lot of sarcastic tones. When he first came up to me, he said "What do you want?" at the pickup section. At first, I felt really intimidated because I've never seen a manager in Best Buy talk to you like that. I kind of shrugged it at first because it was pretty busy at the time, but when I talked to him about my order being delayed, he pretty much was like giving extreme snide tone remarks and kept blaming me for the order delays saying my payment must have been fraud, when I clearly told him that I came for pickup because online agent told me to try visiting to see if I can pick it up while it may have arrived. He kept making tones like "uhh yeah?" and other statements were like "what do you not understand?" with an attitude. Yes, I understand that the shipments do get delayed due to the holidays, but his tone was extremely unbearable and unprofessional for assistant manager as an attitude. Afterwards, he asked "so are you done or not?" when he refused to look further to help me to see if item was in stock or not. If it was an error on my end, he didn't even talk to me with a professional tone. He could also have asked "Try checking tomorrow", instead he was like "I could just cancel the order for you." What the heck? Is that how a manager behaves in this Best Buy?

I always had issues with employees not coming up to help customers in this store, and when I ask someone for help, they respond back to me with "we can't help you" but I finally had to say something because I am extremely infuriated with how this assistant manager talked to me and handled this situation.

Managers including assistant managers are representing their teams and the company. They should NOT be making customers feel uncomfortable even if the place is busy. It was really disrespectful of the way he talked to me.

There were few other supervisors and lady manager that was always helpful. But I am leaving 1 star for this. Perhaps in the future if the store actually trains their assistant managers to treat their customers in a better way, I'll...