AT&T Store — Local services in Town of Mamaroneck

THIEVES AVOID LIKE THE PLAGUE! Like the other reviews say, these people are thieves and Scammers. There are numerous negative reviews for a reason. Even though it says it on the outside, be clear that this is an AT&T AUTHORIZED RETAILER. The average person does not know what this means. Essentially, it means that they are not associated with AT&T in any way other than the fact that they sell their phones. What does this mean? That they can makeup their own rules which at times go directly against corporate policy. This inherently would not be bad, but the conflict is that they still advertise the great policies of corporate AT&T throughout the store. BAIT AND SWITCH. Long story short, a friend of mine overpaid 160 for a 30 dollar brand new phone. When she went to return it the next day, she was told that they do not take returns on full priced phones. When she pointed to several of the signs that indicated the 14 day return policy of AT&T, she was simply told that this doesn't apply. They were of no help. When I contacted the corporate office of AT&T, they were saddened to hear that a seller of their products would not take a return, as they had never heard of anything like that before. They also sadly informed me that because the place on Mamaroneck Avenue is an AUTHORIZED RETAILER, they can unfortunately make up their own rules as they go along and that there was nothing AT&T could officially do. Please do not fall for the same trap. Either make the trek to the AT&T store in New Rochelle or find a corporate location. I myself an a small business owner and realize the importance of customer satisfaction. Hopefully they either change their business practices or shut down before other people are taken advantage of. Extremely rude and impatient...

The owner of this store is really something else. I tried to activate my brand new iPhone. He wanted to charge me $39.99 for activation and $29.99 to transfer the content of my old phone. I was taken back because in a phone conversation with customer services at att they told me it was for free. But I wanted to finally use my father's day's gift. So I accepted the activation fee, but not the content transfer. He asked me to also leave my old phone, and come back in a half an hour. He couldn't pull it off. Unfortunately, for me, he used the SIM card from my old telephone-later I was told that that was disastrous. Long story short, I left the store without my new phone activated and, guess what, my old phone was not working!!!. He had messed up its SIM card. When I confronted him about it he said, "I don't know if it was or it wasn't working, you have to call ATT". After telling him that he was offering awful services, I left.

I spent about an hour on the phone with a very helpful representative from ATT who tried to undo the damage but couldn't solve the mess already done at the "Think ATT Store". I was directed, by ATT, to a New Rochelle" store. WHAT A DIFFERENCE!!! after 5 minutes and $5 plus tax, my new iphone is activated. Shame on...

Was informed that I could upgrade my phone from an iPhone 8 to 11 for free. It took 3 separate trips as internet connectivity and a system issue made the store owner unable to complete the trade in. Trade in finally happened but there was an issue with the SIM card less than 24 hours later. I went back to this store at noon on a Friday (hours are 11 AM - 7 PM) and the store was not open. I came back an hour later and it still was not open (1PM on a Friday). Went to a store in Larchmont and the issue was fixed quickly. Will steer clear in the future.

Update: Atul, the store representative informed me that he was not there on that Friday because he was going to UPS to ship our phone transfers. He also stated that he informed me to switch the SIM card myself, however I did not have any other SIM card as he had kept the other one when I transferred. I would have discussed this with him but, as I mentioned, the store was not open when I went in the past. Upping my review to 2 stars based on...