Collectors Coins Jewelry Watches Gold Buy & Sell — Local services in Town of Oyster Bay

I bought a Rolex Yacht-Master from this firm, CollectorsWatches, in November, 2024.

The date mechanism was inconsistent. Sometimes it worked but most often it did not. After a number of attempts at trying to have it sync up correctly with no luck, I contacted the firm at the beginning of May. They wanted me to ship the watch back to them. As I was in Canada and they were in New York, I asked if they had an alternative and they said they would try and find someone close to me.

In the meantime I was fortunate enough to find a local watchmaker who was a retired Rolex/Omega technician. The calendar date wheel had three broken teeth. He ordered the part and the total repair - both labor and part was $350.

When I asked for reimbursement and sent a photo of the invoice and part, there was no response initially. But after a brief conversation they were kind enough to wire the money to my account.

While many firms often talk about guarantees, I was happy that Eddie took a personal interest in solving my problem.

I'm looking forward to my next purchase...

Yesterday I contacted Collectors from Tampa, Florida, where I was on vacation. I had been looking for a 2019 Rolex GMT Master II Pepsi, which are impossible to find from a Rolex dealer. The aftermarket is full of pre-owned, but older models, marked to the sky. I ended up speaking to Eddie Buz at Collectors about a watch they had placed on eBay. It looked very good as a brand new watch, but was priced at two times the retail value. So, a watch that looks good online, and sounds good, from someone I've never met. I thought it over, and made a decision to take a chance. I made payment via PayPal, the watch was shipped overnight, and I received it before 10am this morning. As it turns out, this watch is more than expected. Rolex box, all original papers, including warranty card, and a stunning exquisite watch. I'm so fortunate to have stumbled across Collectors. They are definitely in my phone directory for future purchases. I highly...

I was looking to make a multi thousand dollar watch purchase so I called and spoke to someone claiming to be a service manager. I asked basic questions about the watch and certifications concerning their staff technicians. Questions concerning staff technicians/certifications were dodged and questions concerning the pictures in the ad he dodged or simply refused to answer (i.e. I wanted to verify how many removal links came with the watch/would Rolex verify a repairman certificate). Overall the conversation was hostile and not at all one would expect in a customer service oriented business. Manager consistently interrupted me while I was speaking. I asked to speak to another manager or owner but that was deined. Several times I was told to purchase elsewhere. I will do just that. Buy beware.

Note to the owner: Not getting simple answers to simple questions doesn't instill trust...