Verizon — Local services in Town of Oyster Bay

Try to avoid this store at all costs. The manager, apparently, allows for regular employees like, solution “specialist” Dave, to claim that he is one of the “managers” in order to avoid having to resolve issues themselves... not only was I refused a real manager, but was treated in a condescending and disrespectful fashion by this employee whom claimed to be one...

I was advised by customer service to come to this store for a smooth transition to switch over from my previous carrier. All that I needed was a sim-card that I was, in fact, authorized and entitled to receive. However, there was a discrepancy in their system that was easily rectified; especially, when the discrepancy had been acknowledged by this “manager”. When I asked, after initially having spent an hour in their parking lot, waiting for customer service to resolve, they were also baffled by what I was asking of them; furthermore, have never experienced this issue ever before. They had even suggested that I go to the Merrick Store instead (which I will do from now on) and were willing to reach out to them for assistance. After having asked to speak to a real manager, again, I was then advised that it would be “over an hour” for the wait, expressed in a very condescending tone. Not once, have I ever been treated with such disregard, by any wireless store in my entire life. Not only was he unwilling, condescending and disrespectful, it seemed like, because I was all “greased up” after having worked on my project car, that I wasn’t welcomed there or that I’m just “too dirty” to be treated with respect. “One should never judge a book by its cover.”

Finally after 2 hours, of being on the phone with customer service, while waiting in front, in the cold, one of the other reps finally came to assist and provide me with the lousy sim-card for activation — it should not take your entire day to get this resolved, let alone be disrespected by a mediocre employee that claimed to be a “manager” when he doesn’t even wield the skills to resolve a minor discrepancy in your system nor keep himself from disrespecting customers —...

Yesterday, I spoke on the phone with Sharie, a wonderful representative from Verizon, who was ready to help me get my note 9. I told her I would prefer to go to my local store and get it. She found the massapequa location for me and gave all the information I needed. Just an hour ago, I went in and there was a man in the front lost in his phone and I assumed he was a customer until when I almost passed him, he stopped me to check in and looking closer at him his name tag said store manager. So I checked in and he told I was free to look around until I'm called. He went right back to his phone to be absent from the world again. So about 3 minutes or so a young man came up to me very pleasantly and introduced himself. I told him I wanted to upgrade my phone and explained to him what Sharie and I discussed. He took my I.d and checked my account. He then said she gave me wrong information and I'd have to buy out the phone to trade it in and told me the trade in value. I told him I'd call again and try to get the phone that way. So I call Verizon again and spoke with Austin. He listened and searched and realized that I had my s8 before Samsung changed the upgrade process. Suffice to say, my note 9 is on the way. I did not have to buy out my phone like the young man told me at the store. That would mean I own the phone and have all right to keep it ,which would not be an upgrade. All I paid was the taxes and upgrade fee. It only takes a few seconds to ask questions, which the guy at the massapequa store didn't do. All though Austin said he was not all wrong, I would have appreciated him looking further or even calling the manager or Verizon. He kept saying "No, well you were given wrong information and I'm not sure why she told you that " three times, while now I'm confused and disappointed as I was hoping to walk out with a phone. He didn't even take my phone to inspect it or give it to the person who does that. I saw in his body language that he was ready to move on to a new customer, so I left. Just a bit of initiative goes...

Came here several weeks ago to replace my lost phone. The guy I dealt with insisted that I also take this “Hum Jet Pack”, - a gadget that tracks and evaluates every move you make while driving. He kept telling me lie after lie how it would be a “better deal” if I took all these extra Bells and Whistles. But he refused to show me a layout of my future monthly bill on his Tablet. Instead he kept scribbling numbers on a pad, that he insisted were better than my previous numbers, because it was a Promotion. But one favor he did tell me was that I could return all the Bells and Whistles within 30 days if I chose. Based on this knowledge, I decided to take a chance and took the whole package.

Sure enough, when I later called their Hot Line, I found out I was being billed for 2 extra Phone Lines in order to carry all this stuff! So I went back to the store to try and return it, and of course I ended up dealing with the same guy who sold it to me in the first place. Somehow, he convinced me that if I dropped my Insurance on the new phone, that my total bill, would only be $10.00 more than before. I accepted that, as I have Double the Storage on my new phone.

Still feeling uneasy after this 2nd encounter, I knew that my next chance to see what was really happening was to wait for the Bill Cycle to renew, and when that happened, I was shocked. The Bill was over $50 more than what I was previously paying. So I had to find a different “Verizon Corporate Store” in order to return all the Bells and Whistles. And to not have to deal with that same Con Man.

Austin over at the East Northport Store was great. He took all the extras back, no questions asked, and now, with a bigger better Phone, my Bill is $25 LESS than before, rather than $50 more.

But I have to wonder though: Is Verizon failing, and getting desperate by doing business like this? Or are these just solely the actions of a rogue Con Man in...