J.Crew Factory — Local services in Town of Pittsford

I don’t usually write reviews for retail stores, but today I experienced such outstanding customer service that I couldn’t help myself.

Earlier this afternoon, my husband and I were shopping when we stumbled upon this J.Crew Factory. We recently moved to Rochester and had been looking for one, so we were excited to check it out. As soon as we walked in, we were warmly greeted by an employee named Kenton. Despite training a new team member, he took the time to welcome us, explain the current sale and credit card offer, and ask if we needed any help - all in one breath! His attentiveness and professionalism were truly refreshing.

Having worked in retail for many years, I understand how demanding the industry can be, which is why I believe in recognizing great service, not just calling out issues. I hope management sees this review and rewards Kenton accordingly because he made our shopping experience exceptional.

We’ll definitely be back to stock up on our...

I have only been to this store once (new to the area), but plan on coming back. I owe my positive experience to a friendly & attentive staff member named Alyssa. Because I couldn't find my size in-store, she helped place my order online. Electronic orders done in-store get free shipping to your home address at online factory discount prices. As a factory outlet, the occasional major sale (e.g. 60% off) doesn't apply here, but instead, their prices are constantly discounted ~40% compared to a regular J.Crew retailer. Regarding location, selection, and size of store, the pictures that other reviewers have uploaded are accurate. Looking forward to buying...

Excellent customer service, very helpful and friendly. Store was nice neat and well organized. My only comment is that there are very few pants with a 34 inseam. I know that you can order online but it is nice to be able to try them on...