American Eagle — Local services in Town of Plattsburgh

We likely won’t be returning to this location due to the uncomfortable experience we had tonight. From the moment my husband and I entered, we were separately approached by all three employees asking if we needed assistance. I appreciate the intention behind this and the two younger employees who allowed us to browse at our own pace. However there was one older woman in particular who was relentless. When my husband tried on a pair of jeans and two shirts, he found that the shirts fit well but needed to continue looking for jeans. He placed the single pair of jeans on the shelf in the dressing room. Almost immediately, this woman came over and asked about the “other pair.” I pointed to the jeans in her hand and confirmed that he only had that one pair. After that, he returned to the jeans section, grabbed two more pairs to try on, and one of those fit. Both times he walked out of the dressing room she came over asking questions, much more than I would think she does for most customers. It was not in a genuine way, rather quite passive aggressive. He attempted to return the other pair to the section he got them from, since those hadn’t even been unfolded. She insisted she would “take the pair we didn’t want” even though he had neatly placed it on the shelf. Maybe there was a reason for this but I can’t think of one other than she suspected we were trying to steal. I’m unsure if her assumptions were based on our age, but the whole experience felt awkward and...

I love this store...the jeans especially are made to fit any body type. I have been wearing these jeans more than any other brand for several years. My 13 year old is now almost my size and had to bring her to buy "grown up clothes"...she loved the destructed denim jeggings and she also found a couple of shirts. Low and behold though my very petite 12 yr old also fell in love with clothing and the 00S is perfect for her.I have often seen high prices here but we lucked out ...amazing sales. Salesperson at desk very friendly and helpful. we will be returning...

I shopped here this past Friday, my experience was top tier. Kendra went above and beyond to help me find the perfect fitting denim for my shape! Kendra, Callie, and Haden worked so well together in keeping the store tidy and assisting customers needs. Store was very clean and organized. Together they created a welcoming shopping experience!...