Sbarro Champlain — Restaurant in Town of Plattsburgh

Update: I lowered my rating from 2 to 1 star after what I saw today. I witnessed their staff allow a customer to return the top half of a slice of pizza to reheat it in their conveyor belt warmer. This customer brought the half slice from her table in the food court and handed it back to them over the counter. Kyle took the half slice of pizza and put it in the conveyor belt warmer (the same one they use to reheat every customer's new slice of pizza). Another staff member (bleached blond haired female) removed it once it was reheated using the same spatula used for all other customer's and returned it to the customer's plate and handed it back to her. This was a half eaten slice of pizza off a customer's plate, put back through their warmer and touching all their equipment used to serve new customer's. Major food handling violation! Extremely unsafe and hazardous. Clearly uneducated staff.

Original review: While I typically like the food here sometimes the food is old and not replaced when it should be. However the main reason for the low rating is the repeated bad service and rude staff including managers like Kristin. Too busy playing on their phones to help customers and then yelling to you from across the restaurant and then telling you you cant have something that you've always gotten. The glares you get from them and the way they laugh when you place a complaint tells you that the place is poorly managed. The few good staff they have are overworked, haven't been promoted and haven't gotten raises in years by their own admission. Miserable staff make for a miserable customer experience. Get new management.

Poor service. Poor education. Dangerous and hazardous. Avoid eating there until they take their...

Communicating an order to the employees is very difficult. The girl working didn’t want to be bothered to take our order...could barely hear her mumble when I asked a question... I pointed to a ready made pizza in the case and asked the price, she rudely pointed to the menu board without saying a word! The guy making the pizzas yelled from across the room “ ALL THE PRICES ARE ON THE BOARD” Which I couldn’t read because I forgot my glasses! The general feeling is that a customer is interfering with whatever they are doing.. pretty sad when there’s only four restaurants to choose from in this mall and the staff of this Sbarro could care less! We left feeling badly and ate someplace else! Completely disgusted !! I feel badly for the owner to have such a disgraceful staff! ...

I would advise not ordering from this overpriced/mall quality pizza establishment. First time I door dashed this place they sent me one slice of pizza instead of two. When I called they the simply said "we misread the screen and would have to contact door dash for any further complaints." I figured I would give it one more chance today and placed an order for two slices of pizza. The establishment opens at 11am so I placed my order for my lunch break at work which was around 11:50am. When I got my order it was obviously pizza that was made when they opened at 11am. The pizza was dry and cold, the box was thoroughly soaked with grease and flat as a pancake. This is the last time I will waste $20 on less than average pizza. Will order from somewhere more reputable or buy...