KAY Jewelers — Local services in Town of Queensbury

I would NEVER recommend anyone to this jeweler. EVER!!!!!! So I ordered a pair of earrings online for my fiancé’s birthday. They sent me confirmation through email of my order being ready and then shortly after called me and ruined the surprise right in front of my fiancé. Then I pick the item up and it’s not at all what I was expecting. A couple days later I go to return the earrings and end up standing in the store for over TWO hours while watching the staff sit around eating chips and joking and laughing. They told me that my receipt had been misplaced and went on to call a whole bunch of different support numbers before I finally left the store. Before I left they told me that they would get ahold of me before the end of the day and refund my car d. They did in fact end up calling me and said that my money should be on my card within a couple of hours which it was. The next day I wake up and check my banking app to see that the statement from my Kay’s return has just simply disappeared and that there is none of my returned money in my account any longer. I called them at 10am when they opened and spoke to a woman who went on to tell me that refunds don’t ever happen within hours but that they take up to 5 business days? I’m about to call corporate here shortly because they still have my earrings and I have no money. DON’T make the mistake of buying from this company it’s been nothing but a headache. I always got jewelry from Zales but they moved from my location. I always had a wonderfully pleasant experience buying from Zales but figured I’d give Kay a chance. Worst...

I stopped in to have my rings cleaned....I know it’s covid but the woman didn’t seem to be excited about helping. She said the ring cleaner was not very clean, other people’s rings had been cleaned in there and there wasn’t any disinfectant. Gross...She said I could wait...meaning she didn’t feel like helping me. I have to say I am glad she was honest about the situation but instead of offering the dirty service maybe they should close the ring cleaning for now....I opted to wait because of the person maybe more than the dirty factor but a large company like Kay should also figure it out like most companies have. No protocol for covid? Good grief, folks. Your mall is already pretty empty,, I hope you survive with getting things Up to speed it would be too bad to see another chain leave. I know many people write negative reviews because they have nothing better to do but I felt this...

Terrible service, tried to buy a ring for a Christmas gift, so when they ordered the size we needed, we waited and waited. Christmas came and went and still no ring. We were told that due to the holidays,shipping would take longer. We would call every week and speak to different people who were all perplexed as to why the ring wasn’t in. Called again and spoke to a manager , Sue Ann, who provided us with more excuses (not knowing we already had been given plenty of those) she was not sympathetic to the run around we were getting and the fact that Christmas had come and gone without this gift. Instead of giving us the professional reassurance that we will be taken care of and try to save this sale, she was more willing to just give us our money back. The staff is very kind when selling you an item, terrable at communication in regards to timelines and the promised calls...