Panera Bread — Restaurant in Town of Queensbury

The receipt says the order was submitted at 3:15 when in fact it was submitted at 2:30. This is the second time now that I have had to wait almost an hour to pick up my food, and it’s being disguised (not necessarily intentionally) as being done in 15 minutes. Every time I place an online order I see people coming into the lobby and having their orders made before the 5 or 6 online orders that are pending on the screen. This is NOT any fault of the employees that are making the food, this is due to understaffing as is the case with most businesses these days, and it’s hard to find employees that want to work, and who can fulfill their job duties effectively. Willow for example is an amazing employee who is always trying to get things under control but the last time I went there were two employees who were just waltzing out to the dining room and picking up dishes while there were 13 orders backed up and a 45 minute wait time. I’m not 100% sure how the system works when it comes to making the food, but it seems that there could have been something for them to do, like make soups, cut bread for sandwiches, prepare salads, etc instead of leaving it all to the two employees who were making the food. When all is said and done this falls onto the store manager to hire more employees and effectively designate their responsibilities during rushes, and if payroll doesn’t allow more hours to be allotted then corporate needs to fix that. We are dealing with the same issue at my job, so I understand but it should not take an hour to make half a sandwich and a cup of soup. Also, Google is displaying an estimated wait time of 10 minutes for online orders, which should...

Today was the day. I was going to sign up for the sip club at Panera and become a regular customer. Before I did this, my family and I payed a visit to try out the iced coffee and make sure it was worth it. For starters a small iced coffee was over $3, and to add flavor...for some reason cost us over $2....each. Even though flavors are advertised and on the app are .75 cents each. The wait to get to the register was so long we didn't argue this. What else could go wrong. "Let's just get our coffees and go". So off to the self serve station we go. Swarmed with angry people waiting(bc of the wait) and a pooling puddle of water that was getting much bigger was a dirty, empty, iced coffee station. No iced coffee, no cream and no one free to help us. Our quick trip turned into a 30 minute wait for a self serve service with a now cranky toddler. Zero communication on the employees part to how long it would take to make more iced coffee, no apology or even an explanation to how the sip club worked, even when we asked. Accompanied by a now cranky toddler, my now being late for work and everyone's spoiled evening, we will not ever go back. Ever. Just unreal. Communicate, help us, make it a good experience. Won't go back,...

Always fast and friendly service!! Come here multiple times a week and am never disappointed. I also really enjoy the new update to the store.

Edit: 6/27/18

Ordered a Mac n cheese with 2 baguette sides and got 1 baguette cut into 2. At first I gave them the benefit of the doubt, thinking maybe they were low on baguettes. But shortly after I noticed the people around me get their food with a baguette for their side and their baguettes were the same size as my two put together. It’s also pretty clear from the picture that it was one baguette side cut in half.

Edit: 8/18/18

Getting sick of how inconsistent this Panera is. I order a strawberry poppyseed salad without chicken (there’s literally a menu option that does not include chicken, I don’t have to custom order) and yet they put chicken on my salad every time. On top of that, whenever I order a smoothie or frozen coffee to go it ends up being extremely watery. A frozen coffee or smoothie should NOT be the same consistency as iced coffee or juice, especially when you’re paying over $4...