Ashley Store — Local services in Town of Riverhead

To start, They have some nice furniture but getting anything from here is not worth the headache and frustration.

I ordered a bed set, a sectional (couch) and a TV console with a firebox. Because of availability I was told it would be delivered in 2 deliveries. Which I had no problem with at all.

Delivery 1 would be the bed set (minus the night stands) and my couch set (minus the ottoman). Delivery 2 would be a month later and be the rest.

When I received my first delivery it was missing half of my sectional. They said they didn't know why it wasn't delivered and it will be added to the second delivery. And then said the Firebox is delayed and will arrive in another month and be in a new 3rd delivery.

After receiving my 2nd delivery. half those items where missing. Now I will be receiving a 4th delivery of my nightstands and TV console that was supposed to be in that 2nd delivery.

So currently I am still waiting on half of my furniture I ordered.

Now to add to all the frustration of getting deliveries with missing pieces and having to get them in extra deliveries. The Sales Rep that your assigned to work with through all this has been impossible to contact. I was giving the business cell of another sales rep/ manager to work with getting my 2nd delivery who was also impossible to contact.

Just to warn anyone purchasing anything here. Their purchase to delivery system is a nightmare. When you buy something you then have to wait for it to become available, then it gets assigned to your order and reserved. then it gets scheduled for delivery. Your items can be reserved at all different times sometimes months apart. Your sales rep is supposed to communicate with you through the process on when it will be available, reserved for you and when to schedule delivery; Which mine never did. On days I was told to call the business cell (you're given) he wouldn't answer. So I had to keep going into the store to check availability on my items and to schedule the delivery. And Items I was told was available and would be delivered ended up being missing from my deliveries.

On top of that I purchased a mattress that ended up being delayed for 2 months so I return it way before the delivery date. But they couldn't credit my credit card that I purchased it on because the sales rep added it to my previous order which went on their credit line. So they had to credit the interest free credit line for the mattress and leave the $1500 charge on my credit card where it was charged on.

• update 12/27/20 : WAs told my nightstands would be delivered and was scheduled for the 26th. Never received them. Called and was told they dont know why and the next date they will be available is the 30th....

I do not enjoy writing a negative review and thought about this for awhile before deciding to post. My elderly mother and I visited Ashley Furniture in Riverhead a few months ago to purchase a power lift recliner chair with battery backup to replace her old one. We encountered the following problems and I hope these hints help someone else purchasing from this store. 1. Take a picture of the price quote tablet screen when the salesman adds up the purchase, delivery fee, warranty, etc. They tried to overcharge her but thankfully I had taken a picture and could prove what we were quoted. 2. Check the Ashley website for the online price. The price in the store was higher and when I asked about the difference, I was told they will honor the online price IF the customer points it out. 3. Ask for the extended warranty documentation (terms, conditions, exclusions, etc.) BEFORE you leave the store. We mistakenly thought it was part of the paperwork she was given when she paid but it was not. When I went back to the store to get it, all they could give me was a flyer with the warranty company's name and telephone number saying the warranty documents would be delivered with the recliner. They were not. 4. If you are purchasing a power lift chair with a battery backup ask to see the box it comes in beforehand. We told the salesperson that she needed an uninterrupted battery backup, that would kick in if the power went out allowing the chair to still work. Instead what she received was a standalone power supply (the box even said on the outside "only use as sole power source, not a battery backup"). I returned to the store and this time spoke to the manager who rudely stated that the standalone power supply is what they call a backup battery (very misleading). Hope this helps someone else thinking of shopping...

Great experience at this location! As soon as we walked in the door Rachel greeted us warmly. We explained our needs, a living and dining room set for our summer home. We wanted a table with 6 chairs, sofa, loveseat, end table, ottoman, and throw pillows. The first table and chair set we decided was perfect for our needs. The living room set shown was the right color and the ottoman fabric went well with it. She also suggested and we liked a two piece tray set to carry items from the kitchen to the table, or to be used as a base if we planned to have items available on the ottoman. We were joined by Patrick who offered suggestions regarding all the pieces and searched the floor for accessory items we might consider.

Getting home we sent measurements of the walls to give Rachel a better idea. In doing that we found the sofa shown us was too long for the space when the end table was inserted. Today when we arrived, Rachel had found another sofa, in the same color scheme that would fit and it had a matching loveseat. Hooray! A second set of pillows was found that we liked better than those seen yesterday and we found a set of planters to accent the space.

Rachel took the time to listen to our needs and translate them into items that we really liked rather than having to choose something that was ordinary. She is very easy to talk with, makes sure we get the complimentary water and coffee that is available. I jokingly commented about having a bagel since we had an early appointment and to my surprise, she had it ready when we arrived.

We also took advantage of their free sleep center measurement of our mattress comfort scale and we tried out several mattresses available.

Having such a good experience, we highly recommend the store, so make sure you ask for Rachel...