London Jewelers — Local services in Town of Southampton

Last week, a sentimental ring I wear daily inexplicably became stuck on my finger, causing swelling and requiring removal. I first tried another jeweller in town, but found them to be rude and short tempered, and they told me to “just go to the hospital”. The moment I entered London Jewelers, the staff was sympathetic to my situation and understood how upset I was to have the ring cut off. Andy carefully and patiently cut off my somewhat complicated Cartier Trinity ring, and believed it would even be able to be repaired. I live abroad but am looking forward to making my next jewelry purchase from London Jewelers when I return next summer. Special thanks to Andy for his care and...

I had the worst experience with the manager today. After entering the store, the manager did not greet me but greeted a couple who entered the store after me. The manager called for assistance and when the sales associate came to the counter, she asked who was next; The lady that was waiting made a point of saying that I was next to be helped; However, the manager was clearly aware that the couple entered the store after me but directed the salesperson to help that couple instead of me. I have experienced racist/prejudiced behaviors before. However, this manager was blatant about his behavior and didn't attempt to hide it. If I could, I would give this...

I bought a watch as a wedding gift for my husband about a year ago, and Andy and his staff were nothing but courteous and helpful. This was during the stressful COVID times when the watch supply was at all time low, and I've been to many other boutique stores that were quite rude and condescending during that time. Andy and his staff were nothing like that, and treated me with the utmost respect and service, and helped me so much in picking out the best wedding gift for my husband. My husband was absolutely ecstatic with the wedding gift. Thank you Andy and team for making the special day even more...