Ann Taylor — Local services in Town of Victor

After purchasing a blouse and jacket from this store, I got home to realize that a button hole was missing from the blouse, and I wasn’t very fond of the style of jacket. I went online with a coupon I had, and ordered a few other items along with a jacket I found to be a more attractive fit. I went into the store this afternoon to return the 2 items I’d purchased in store. Immediately, I was questioned as to why I didn’t just purchase items within the store vs. online. I replied and then was told that they get credit for the purchases in store and even online through the store and I should always do that instead. Well… to the incredibly rude lady behind the counter… I will let you know that EVERY purchase I make from now on, will be online. In addition to this experience and ironically enough, after returning to my place of employment, it turns out that 2 of my colleagues have had similar experiences. Treat your customers with respect before you lose...

I had purchased a sweater and two pairs of pants that I thought were exactly what I had been searching for and would want in every color. I wore each items once, washed according to instructions, with no other items to ensure they would hold up (cold wash, lay flat to dry). All three items shrink lengthwise. The sweater is like a crop sweater now, which I hate. And the pants come to a very odd spot on my ankle and don't look good with flats or heeled boots.

I went in to try to return these, even if for store credit. The manager was not on but was called by the employees and stated emphatically that I could not return these. Sorry, you spent hundreds of dollars wasted on one wear. Such a bummer about the clothes and more so about the lack of return policy with items that don't stand up to washing as directed. I will take my $$ elsewhere to a company that stands behind...

Ignored my friend in light of more "luxury" appearing customers. Too bad we were prepared to drop over 2k on a new wardrobe. We will never step foot in your store again thanks to your...