Best Buy — Local services in Town of Victor

I would caution anyone purchasing a desktop computer from Best Buy or even getting it "fixed" through geek squad.

February 22nd ordered 2 Y60 gaming desktop computers while in the store with an associate because they didn't have what we were looking for in store. They were delivered within a week. Computer wasn't hooked up until March 2nd and within an hour, it was evident that there was something wrong. The graphics card was bad.

March 3rd, computer was taking into Best Buy and exchanged for a "step down" desktop computer (Gamer Supreme). Not as good as the one I had but it was the best they had in store. Brought the computer home and had no issues with computers until April 1st.

April 1st, the other Y60 I purchased had to be taken in to be exchanged because the GRAPHICS card corrupted. So now both Y60s had graphics card issues. I got a ROG gaming desktop that day. Got it home and windows was met with the blue screen of death that day.

April 2nd, took the ROG gaming desktop back to Best Buy and exchanged it for the same model because that one CAN'T be bad too, right?

April 5th, I decided to drive another 30 minutes out of my way to a different Best Buy (Henrietta), to exchange the ROG gaming desktop because the computer's USBs were not responding. The computer had so many errors. Purchased the Slate Mesh Gaming Desktop.

You think this would be the end of it, right? Starting in June, the Slate Mesh gaming desktop started having random disconnects from USB and USB-C drives. All of the drives would shut off randomly. Microsoft is called to get help, and I am told that my computer needs to get fixed. Monday June 30th, I take my computer into Victor Geek Squad to be fixed - took a week off from work because I didn't know how long it would take. Tuesday July 1st, computer is ready - come pick it up! I was told that they ran diagnostics and updated drivers and reinstalled some which was what my issue was.

Today, Tuesday July 8th, roughly every 20 minutes my USBs and USB-C drives keep shutting down. They now want me to make ANOTHER appointment to bring it in to have it looked at. I don't even know if I can trust Best Buy at this point. When you call customer service, you cannot get the store, only the call center. Call center sent out a message to have someone from Best Buy call me.

Spend your money somewhere else. I should've done that after everything but exchanging just seemed so much easier. I regret ever giving Best Buy business.

Update from 7/11/2025 No one from Best Buy ever called. But to add more fuel to the fire that is Best Buy being a complete scam, I bought a Nintendo switch for my kids from them. I'm a total member which means I pay a yearly sub to be able to take my devices in. When a controller broke, I took it in. (the day I picked up my pc). I paid $50 for "replacements". The replacements are here. The right controller doesn't work. Good news was it was my left controller that was broken so I have the right one from my old controller that they want me to send into them to be recycled. I have to drive all the way up there for a replacement for the replacement that they can now magically give me from the store and not have it ordered through a parts company? That was after customer service transferred me over to geek squad in the store which they told me on the 8th that they couldn't do....

I've never felt so unwelcome and uncomfortable in a store during covid like I did at Best Buy this past weekend. After the experience I had I will not be shopping at Best Buy during covid or after covid ever again. I have never experienced such poor customer service in my life. The emoyees are unfriendly and do not want to help you unless you are in a queue.

I went to Best Buy to drop a couple hundred dollars on new speakers and a bluetooth adapter. When I walked in the store I felt like I was being interrogated as to why I was in the store and couldn't go in unless I was shopping for something specific. There was barley anyone in the store and employees were just standing around so it didn't make much sense to me as to why i needed to be questioned.I told the guy that I had a few things to shop for and he let me go in. He asked me if I wanted to be put in the queue and if I needed to be helped with my purchases and I said no because I had done a lot of research prior to coming to the store. When I went over to the blue tooth adapters they only had one they were selling, which was not one that I had looked at online. I asked the employee at the checkout desk if I could ask him a quick question and he said yes after he cashed someone out so I said ok. As I was standing in line another employee casually walked by so we stopped him to ask and instead of answer my question he told me I had to walk to the front of the store and get put in the queue to be helped. My question was if the adapter was compatible with all audio amplifiers, which was a simple yes or no question. When I got this response I said " ok fine, I will put the item back and leave if you cannot help me." The emoyees didn't like this response and told me that if I stood in line they could help me. I said ok. It was at this point that I decided I wasn't going to look at anything else since I already felt unwelcome. The emoyee final answered my question, which only took 5 seconds to answer and then asked if I wanted to be cashed out. I said sure. He made me stand behind a line and then proceeded to scan my item from a distance with the scanner gun. This made me feel a bit uncomfortable because not only did I already feel unwelcome I felt like I was being treated like I was diseased.

I have gone to plenty of stores during covid and not once have I been treated like this. All employees at other stores are helpful and are not afraid to approach you. They treat you like a human being. At Best Buy you are treated like you do not matter and they just want your money. The employees don't seem to want to help and they seem to just want you out of the store.

You have officially lost my business, Best Buy. I will be going to small tech retailers from now on because they will actually care to help me and want...

This morning I called Best Buy in Victor, New York to inquire on the details of purchasing an iPhone 11 PRO MAX, outright, full price. I asked if I could purchase outright, walk away and just throw it on my current Verizon plan. All questions were answered with a yes, by the Best Buy Victor Customer Service Rep. I made sure to bring up the fact, it would take me 50 minutes to 1 hour, one way, to reach their store. The store rep, at that point, said she wanted to put me on hold to verify everything with their in-store Verizon representative, before I spent 2 hours driving there and back. The store rep got back on the line and stated she spoke to the Verizon representative, who confirmed, everything was a yes and head to their store. I drive all the way there to have the first store rep tell me no, we can’t sell a Verizon phone unless you add a line or start new services. I explained I called in advance to confirm, I could. Another Store rep comes out and to confirm the current store rep saying no. I explain, again, I called in advance and went through everything with him. He then looks at me and says, I am the Verizon Representative, no Best Buy Rep spoke to me, about any of this or I would have told them, you have to upgrade current line, add a new line or start a whole new service. I let him know how upset I was, I drove an hour and still had an hour to drive back. He shrugged his shoulders and said, “Ya, sorry about that.” NO CUSTOMER SHOULD GO THROUGH THIS. CLEARLY, THE STORE IS NOT CONCERNED WITH HOW CUSTOMERS ARE TREATED OR ABOUT THEIR TIME OR THE CUSTOMERS FUEL COST!!! THERE WAS NO OFFER OF ANYTHING OR EVEN A LET ME GET YOU A MANAGER. I am taking this further than a simple online review and contacting the BBB, Atty General, Consumer Affairs or whomever would be related to these types of complaints. FOR ANYONE LOOKING TO PURCHASE A $1100 iPhone Pro Max, plus taxes.... SKIP BEST BUY, CALL APPLE DIRECTLY, you CAN purchase outright and just throw on current service plan AND trade in old iPhone AND get Apple Care for 2 years, plus first year manufacturers warranty, before Apple Care kicks in, ANDDDDDD get your phone at your door in 48...