Geek Squad — Local services in Town of Victor

Problems with car starter installation. Bought before christmas, 1st available appointment for installation was Jan 25. On Sat Jan 23 they called and cancelled my appointment and said they didnt have a technician. Told me to call another location and specified which one. I called customer service corporate Geek Squad and they set me up for an appointment 3 days later because the online reservation system said I would have to wait another 4 weeks, so they controled that reservation system and got me in. I went and was told i had to go away. They didnt schedule enough time for them to do the work. While there he rescheduled me for the next week, and said he'd take care of me. Its 2.5 hour installation appointment. I just received my confirmation for that appointment and its at another location. I am getting no answers to any either locations to see where I am supposed to go tomorrow. Nobody answers any department phone call. I tried just to get a person to answer so I didnt have to drive 1 hour there, and NOBODY. SO SO...

I had a great experience with the Geek Squad at Best Buy. We bought a new Samsung TV during the holidays that had and issue. The tech on the phone determined in 5 minutes what the problem was and suggested I go into the Victor store to make arrangements to exchange for a new TV. The Geek Squad brought a new TV out to the house, hooked it all up again with no questions asked. Couldn't be happier. Yes it was a hassle, but the problem was a defective Samsung product, not Best Buy's sales or service. Sales and service was great! I...

I was very disappointed that upon buying coverage for both my laptop and my surround sound system no one told me until I called for a repair that there is a cap on the amount of money they will allow me to use. I bought them at different times from different stores and was not told by...