Kohl's — Local services in Town of Webster

I made an order online, and somehow, I didn't notice that I had to pick up 2 large items. Wouldn't be a big deal except that I can't walk or stand for any amount of time without extreme pain. OK, I can do this, I think ! I go in, pull up my cryptic email, and it says scan the bar . OK, I head over to make up department and ask," Where do I go?" The woman directs to the right. Thank God it's in the front of the store, I think . I head that way, I see a machine and rows of bags . Scan my email . Nothing. I look around, no cashiers anymore. Greeeeaaaattt. I go to self check out because they're readily available. I scan, nothing. I have to wait in this line that's ,(I'm not exaggerating, 12 people long). Two cashiers, TWO! Meanwhile, I called the number on the email. I hear the phone ringing at the other end of the counter with the two people. I let it go for a bit and realized it doesn't bounce to an office. I hang up , why overburden the two people working . I finally get up up to the cashier , she's very friendly, grabs my 2 huge dog beds, and asks me if I need help out. No ,I can do it. So, in short. The new cashier system is the worst! There's no customer service department where you return or pick up anymore. No cashiers peppered along the front of the store. It's like TJMax ( I think TJ Max) . You see a long counter with cashiers behind it. With unsightly piles of returned items piled up behind them. So, if you need to return an item, call for help, pick up an order inside thats large and doesn't fit in small paper bag ,purchase, you need to wait all in the same line or use the row of self-service computers like at Michael's. If you need an outside delivery to the parking spot , I imagine you'll be waiting forever. Terrible! I felt so bad for the two employees who were feverishly trying to get to everyone and managing to be pleasant the whole time. Kohls bean counters , this is for you. You're counting on theself-servicee too much. You're destroying what Kohls is about. Easy, pleasant customer service. Also , getting rid of Amazon returns ( although I know it costs you money), I choose there because I can look around and see the new items and displays. I always leave with a few items I didn't know I needed. Now I can go to Staples or UPS Store, where I know I won't spend any money. I have less of a reason to go into Kohls. Whomever decided this "improvement " was a good idea should be put back to the...

Wish I coukd give No Stars! I was very sick & Kohls canceled BOTH my Christmas Present Orders Black Friday ads -AFTER I SPECIFICALLY CALLED THEM when we were told we had to stay home 7 days. I ASKED if they could hold till Dec 10th (could got out then), I would pick orders up that morning right when store opened. That all 7 of us were sick. Lady on phone told me "sure with all the Covid-19 worries they would rather I stay home then come to store and spread it". I asked if I had to call every day to extend my hold till Dec 10th am when I would come in to store? I didn't want orderd canceled. I couldn't afford items at full price. She told me NO I didn't have to call daily she would put notes on both orders to hold till 10th. I get a email on Dec 6th saying sorry my orders were canceled. I called store right away to tell them I was coming to get them. Store told me items weren't put back on shelf yet, but TOO LATE SORRY that Kohl's Credit Card canceled the orders day before so when I get to store I had to pay full price which will be $111 dollars plus change MORE. I even called credit card company no one would help me. Kohl's head customer service could not help me but he could offer me $20 Kohl's Cash for my inconvenience

Managers who seem like want to help but will not follow through even when customer service says they need to do. I lost a merchandise credit for $470.48. First had contact with Ruth. Said POS kept going down and couldn’t do. Said to call customer service. They told me store had to do. Called her back and stated what was said to me. She said she’d call me back. Never did. Called her again. Said she could not do and not to call back. Then went to store again a few days later. Dealt with Debra. Seemed very kind and said could replace. Pos went down again as she tried to print whatever was needed. She said she’d make some calls to see what could be done and call me back. Never did so I called her. Said to call frauds and they would take care of. Called them said they couldn’t. They transferred me to customer service. They again said to be done in store. Called Debra said I’d be out as they said to have her call them for assistance. She told me not to as she was not doing anything. Said since in Corporates hands she would not do. Called CS back. Told them whole situation. She put in a claim. Over a month later called them back and gentlemen said something happened and didn’t go through. Submitted another. Received email had to be done in store. Now what?? Been told not to call again and not to come there. This has been ongoing for two months. On the back of these days with proof will be replaced. Had receipt and Webster ran a report showing had not been used. Please please...