GameStop — Local services in Towson

Very bad customer service. I had already had a bad taste in my mouth prior to calling this store location because I ordered an item online and they charged my card for it without giving me an order number. Due to me receiving no order number when I checked online it was still showing the item I purchased in quantity. So I had to call GameStop customer service to receive the order number. When I called the store front to confirm they had my item the first call wasn’t answered and was hung up immediately. The second call was picked up however when I explained that I wanted to confirm if they had my order and give them the order number the phone was put down immediately. I could hear the teller assisting other customers for over 10 minutes. I called back and was told “the store is busy if you need assistance you have to call customer service online” I explained to the teller that they told me to confirm with the storefront however the phone was placed down once again. I just wanted confirmation that my item is in store prior to wasting time going to get it. I then had to call Online service once again to get a simple confirmation. This was a huge waste of time taking the entirety of my break to resolve. All orders are logged in the system and could’ve easily been retrieved without me having to do a run around. I call GameStop back and all of a sudden my order has been cancelled despite me calling less than 15 minutes prior to confirm the purchase went through. GameStop is claiming it’s the bank but I have a screenshot showing I purchased the item and where it was deducted. I barely wanted to use GameStop due to their shady practices however all other prices for the item I was buying were being influxed on other sites. Playing with people’s time and energy so close to...

I purchased the controller from the store. They asked me do I want a warranty and that if I bought the warranty, I would get a new controller like every other warranty does. So when I go to bring back my controller They tell me I swear to God they tell me that me returning my controller. I could only get a used controller now. I think that’s bull crap but I said fine. I’ll take the used controller. The store did not have any used controllers in stock yet they had plenty of new controllers in stock. They told me the only way I could replace my controller is by going 30 minutes away I kid you not I swear to God 30 minutes away to the nearest location that has a used controller that I’m looking for. I asked them is there a way to order this online . I also asked them. Is there a way I could refund Or turn it into store credit? They told me there’s nothing I could do but drive 30 minutes away to get my controller replaced. What’s crazy is they would not compensate for gas obviously so I don’t understand how this is possible I’m going to open up a claim. I’m in the store at 7:30 And I’m waiting standing at the register For 20 minutes The clerk doesn’t say anything to me for 20 minutes While I’m waiting for him to update me after he said “hold on”. After 20 minutes, I asked him, “What’s the update?” He said “what do you mean?”. Dude had me standing there 20 minutes at the...

There's a lot of reviews on here about bad customer service. That's because they didn't work with Darrius.

I was going to a holiday party at my friend's house on Christmas eve. At the last minute, I realized there was an extra kid I didn't account for. I felt horrible having a present for every kid but him. I called my friend, and he said he was into Fortnite.

I went to THREE game stops. All were out of Fortnite cards except for the $37.99 ones. I don't even know this kids name, I was trying to get him the $8.99 one.

Darrius told me they were out too. I was devestated. I was going to ruin Christmas again. Then Darrius said "you know, I can just put the code on a receipt". THREE GAMESTOPS and nobody besides Darrius told me that was an option.

He was also the only person on the register on Christmas eve for some reason. The line was long, but he stood stalwart. A shining beacon of customer service in the capitalistic hellscape that is retail on Christmas eve.

Not since Rudolph has somebody done so much for...