Crumbl — Restaurant in Tracy

we placed our online order to be ready at 3:00 but went couple hours later due to errands, it took another girl at the mixers making fillings to notice us, I didn’t catch her name, but shout out to her because she was doing a great job, she noticed us waiting for awhile and asked for our name and handed us our cookie within that same minute after waiting for a long time for just 1 cookie and made things right asap, she was super sweet and kind, thank gosh for her because we told the other girl who was packing orders about 3 times our name and she just proceeded to forget about us multiple times and help others with no comment. She seemed to be stressed out so I’ll give her grace because I understand it’s busy since it’s a popular flavor week. It’s just odd though because I feel when it’s busy the other workers should pitch in to help pack orders to clear traffic and wait times especially when they had a full team of girls at least 4 of em and only 1 actually packing orders. No matter what tho, the cookie was great and I’ll continue to come to Crumbl, but as someone who’s worked for food service for over 3 years I just think they should have better help when it comes to a busy rush and not leave one girl hanging packing orders alone, didn’t seem intentional but just think the orders could have been handed out way quicker than a 15-25 minute wait time if it was at least 2 people packing not just one alone...

awful experience. i bought the kourtney gluten free cake and received it severely undercooked, with more than half of the bottom being so oily and jelly-like that it was inedible. i went back into the store to ask for a new cookie and the staff was so rude and passive aggressive. half of the staff (including the manager) tried to convince me that the cookie was supposed to look and taste that way, while the other half looked worried, clearly aware that there was something wrong with it. in the end, they gave me a new cake, but after closed inspection, parts of the cake were in the same condition. i understand the cake is gluten free, but there is no way it is supposed to look and...

"Okay I'm not going to lie......" this place is very good and I'm not a cookie lover!

We ordered the 4 pack, which consists of 4 cookies, your choice of cookie flavors, which is made right in front!

There must be 15 employees running around, assorting, baking, packing... reminds of the the "Keebler Cookies Elves."

The cookies are soft, sweet, and you can't eat just one, like the "Lay's Potato Chip" commercial of old!

The only downside is the price! For 4 cookies, it will set you back around $16.50! Expensive but even the "Cookie Monster" will agree these are very good...