Mad Mike's — Local services in Traverse City

They seemed nice when I came in to ask them to figure out what was wrong with my computer I was building, which is a paid service and fully agreed to it, but when they told me what they thought was wrong and I said I'd be able to order the parts and complete it myself instead of having them fix it for me, I got a very strong passive-aggressive feeling from multiple people.

They publicly offer the service to tell you what's wrong. That's all I wanted them to do. I agreed to, and did, pay for that service. But I guess they really don't like it when people do that?

I also determined the real issue myself later on. They thought I either had a bad CPU or motherboard, but could not fully test that since they said they didn't have the parts to swap things out. Really, it was due to my CPU not having an iGPU, and required a discrete card. Not a common issue I'm sure, but that's why I went there in the first place.

I wouldn't recommend them to anyone with newer systems, as from the looks of things they probably get older systems exclusively, nor for issues that might be a little more uncommon.

I probably should have this as a 1-star rating, but I feel like they've got potential to do...

I can't say enough about how helpful Mike is. My daughter's 2-year-old Toshiba laptop wouldn't open up at all. She took it to Best Buy where she purchased it. After she learned Best Buy didn't have a record of her purchase (Yes, she bought it there.) for no logical reason, they told her the problem was a faulty motherboard which the Geek Squad would be happy to replace for $350. Because I had taken an older desktop to Mike about 6 months ago for cleanup and replacement of the hard drive, (btw, the machine has never performed so well. Thanks, Mike for that work, too!) we brought the laptop in for Mike to evaluate. Within 10 minutes of our arrival on a very busy afternoon at Mike's store, Mike had diagnosed the problem. We left the machine with him while running errands for about an hour. When we returned, the laptop was ready for us to take home, with all systems go. Mike also explained to us how to fix the machine ourselves if it ever did this again. The bill? $37.50!!!! That's all!! Best Buy was ready to yank the motherboard and empty my wallet. I know Mike saved us at least $300 with that visit. If I could give the man 10 stars, I would. ...

Wow! I am relocating from TX to MI for a few months, and about 3 hours into my 1,300 miles, 2-day drive, I realized I forgot my Mac power chord back in TX. Yikes!! Searching online, calling, and in-store in just about every town I could on my drive up, no store (Walmart, Target, Best Buy, staples, computer repair, or apple) had my iMac cord. Nowhere!

I started looking at northern Michigan locations because that's where I was headed, and I found Mad Mikes repair right away, a top-rated & prime location. After looking at the website, I was not 100% if he would have any power cords available for sale, but I decided to check it out anyway. I called in first thing Monday morning, and he answered immediately with 'yes, we have the cord.' I sprung up from my sad and distraught state on the couch & rushed over to Mad Mikes to get me a new iMac cord. And to top off my already excited feeling for the cord, he just gave it to me! No charge. Talk about saving the day!

Such a nice, knowledgeable guy. A must-stop place in TC for all your comp & accessory needs. Thank you, Mad Mike! I will for sure be back. 5 stars...