uBreakiFix - Phone and Computer Repair — Local services in Trussville

DO NOT BRING YOUR DEVICES TO THIS STORE

On January 9th, I brought my laptop in for a spacebar repair, expecting and ensured a quick fix. Instead, the process dragged on for over two months, filled with “delays”, miscommunication, and incompetence. Throughout this ordeal, every time I called for an update (because I never received any updates by email or text, only receipts every few weeks which to me, suggested my laptop was repaired and ready for pickup) I was told that the parts were delayed, but assured they would arrive soon and my laptop would be repaired promptly. However, this was not the case.

Lost Accessories On February 3rd, after receiving a receipt by both email and text suggesting to me that my laptop was ready, I went to pick it up—only to be told that THEY HAD LOST MY CHARGER. They replaced it with an older charger that they had lying around in the back of the shop. Worse, when I checked my laptop in the car, I realized it had not been repaired at all. The staff had returned my device without mentioning that the issue remained unresolved.

Confused, I went back inside the shop to ask why my keyboard was still broken. That’s when they informed me that Dell had declined their parts order due to an allegedly denied insurance claim. This information was surprising because my laptop has full coverage insurance, including coverage for accidental damage. This meant that there were NEVER any parts on order in the first place, despite their repeated claims of delays. Needing my laptop for college, I regretfully chose to have this shop continue to fix my laptop, and pay for the repair out of pocket, hoping it would expedite the process.

More Delays and LOST DEVICE On February 23rd, I received yet another email and text indicating my repair was complete. However, when I called, I was told that the parts had just arrived that day and that the repair would be completed on the 24th when the technician returned.

On March 8th, I went to the shop around 11 AM to pick up my laptop after being told it would be ready on the 24th. Once again, I was told that the parts had been delayed. I informed the employee about my previous phone call confirming the parts’ arrival, but she claimed there were no records of this in their system. She and a coworker then searched for my laptop in the back of the store for 5–10 minutes, only to inform me that THEY COULD NOT FIND MY LAPTOP.

The employee attempted to call her manager for clarification on whether my laptop had been shipped off for repair or misplaced, but the manager did not answer. She assured me that she would call back with an update once she reached her manager, but I never received a call back with an update that day. I spent the rest of the night into the morning filled with anxiety, preparing to file a police report and contact attorneys because I was left thinking that this establishment had lost my device.

BOTCHED REPAIR I called the shop March 9th, and was told that they had just “forgotten” to call me back when they had received an update, but that my laptop was repaired and would be ready to be picked up the next day. How an establishment “forgets” to call back a customer after telling them that their laptop is missing and nobody knew where it was at is beyond me, and beyond unprofessional.

On March 17th, I picked up my laptop and opened it up to find that my spacebar key was (is) essentially still broken. They replaced the key, but did not repair/replace the key stabilizer so that the spacebar would actually function correctly. It is loose and has to be pressed a certain way with force for it to even remotely function.

After this whole experience, I was charged $43.99 for a BOTCHED “repair”, and I will now have to come out of pocket again for somebody else to fix their negligence.

This experience was extremely stressful and nerve wracking. If you value your time, money, and your devices, GO SOMEWHERE ELSE!!

(Photos to show the incredibly loose, STILL broken key/BOTCHED repair, which I’m sure they were well aware of, that I was...

I was recommended to go here by samsung as I did not want to give my phone to samsung as they would take a few weeks to get my phone back. To me that wasn't the best option. Samsung told me that I could go to the only in person store in the whole state. I accepted and set the appointment for my day off the following Thursday. The associate at your establishment told me to give them a call Wednesday night to make sure they had the part in for my phone. I have a samsung zflip 4. There was an issue with the hinge , on Wednesday I called and the associate told me that they did not have the part in and would have to reorder it . During this time I informed the employee that now there was a little black dot on the screen on my phone the associate said " that isn't important to me , it's not going to void your warranty. I'm not trying to be rude but I don't care about what's going on with your phone, we'll fix it when you get here." Even though he said not to be rude. It was still rude. Regardless I rescheduled my appointment to Tuesday my next off day. Monday night I get an email from Samsung saying my appointment was canceled. I called Samsung to let them know I did not cancel my appointment it got rescheduled as your establishment did not get the piece I needed in time and they changed my date to a different day. Samsung tried to call your establishment but could not get through , I called on a 3way call and they set back up my appointment after getting a ring around for a few hours. Tuesday morning comes and I'm dealing with the same thing of them telling me my appointment was canceled. Again none of these cancelations were my fault. After the 3rd go around of trying to get my appointment scheduled I made a 2 hour drive to Trussville from my home , only to get there and have a manager tell me there's nothing they can do because of the black dot on the screen of my phone. He stated that only one day prior did samsung sent out an email saying that they could not accept a repair that has a black dot on the screen. I told the manager that I informed someone about this way before I came in and that I spoke to many people before I took the 2 hour drive just for them to tell me that they can't do anything for me. This is the most unprofessional establishment I've ever gone to. The unprofessional staff is embarrassing and as a manager myself I would never let that slide. I will not be recommending this...

Worst service in the history of service. We have gotten our PS4 fixed here in the pass no problem. However they sign us up for a $24.99 monthly membership to get a discount on future services. After having the membership 1yr we wanted to discontinue. Before we cancelled I wanted an old phone battery replaced that required removing the screen to get to it. I took the phone and provided my own battery, which I was told they could not use. I was told it would be ready the next day. I went in to get it and the battery was dead. The young lady said she would put it on charge and to come back tomorrow due to the time. I returned the next day and all that had been done was a sticker put on my phone. The lady opened the computer and said I don’t know what’s been done, have you already paid? I said no ma’am we have a membership. She said no there are no tech notes at all so I don’t know if there is a repair. She went to the back and asked questions. They then called the tech that was to fix it. He told her something over the phone, and she looked at the guy in the back in said what am I supposed to do with this? He told her something quietly. And she came back and said. Well we wasn’t able to change the battery! I asked why, she said well I am told the tech opened the phone and found condensation like it was wet! Did anyone call you? I said no, and why would this phone be wet inside, it’s been in a drawer since covid hit. I open the phone’s screen, apps, and showed that it is a perfectly working device, the battery just needed replacing. She handed it to me and I said whatever tech had this job has just lied and never touched my device. You guys never tried to make it right and just went with it to cover. I can’t believe he opened a phone from going into the screen and didn’t address my concern when it only needed a battery, they didn’t put one in at my request even though I would presented my own. Also, we had to have the bank cancel the card and put a block on the auto draft after asking Asurion to cancel membership since it wasn’t beneficial in anyway after 2 years of free...